Support Board
Date/Time: Wed, 15 Apr 2026 10:01:35 +0000
Bracket TP order internally canceled but not canceled at exchange — caused unintended open
View Count: 85
| [2026-04-09 02:09:40] |
| User871314 - Posts: 29 |
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I manually flattened a position via market order at 20:39:12 on 3/30/2026 on MESM6. My bracket take-profit limit sell at 6392.75 (InternalOrderID 726841, ServiceOrderID 2493802490) was still working on Rithmic. At 20:41:40, Sierra internally canceled this order with the log entry: "Internally marking as canceled. No order update from server. For Trade Account: (not specified). Internal cancel" No cancel was sent to Rithmic. The order remained live on the exchange and filled at 20:44:08 at 6392.75, creating an unintended short position. Sierra did not log this fill. My Trade Activity Log confirms: Position updated to 0 at 20:39:12 Internal cancel at 20:41:40 with no server communication No fill entry for the 6392.75 execution Position synced to -1 from Rithmic on 04/01 at 01:31:35 Is this expected behavior? When a position is manually flattened, should Sierra not send an actual cancel to the exchange for remaining bracket orders? |
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| [2026-04-09 08:37:07] |
| Sierra_Chart Engineering - Posts: 23509 |
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Yes there are certainly lots of issues when using Rithmic. None of this is unusual when using Rithmic. This would be the result, when Sierra Chart is requesting open orders, and Rithmic does not provide any order information for the order: "Internally marking as canceled. No order update from server. For Trade Account: (not specified). Internal cancel" So this is a Rithmic issue. Nothing we can do about that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-09 08:38:11
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