Support Board
Date/Time: Sun, 24 May 2026 23:29:03 +0000
Post From: Bracket TP order internally canceled but not canceled at exchange — caused unintended open
| [2026-05-01 19:03:07] |
| John - SC Support - Posts: 46260 |
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I realized the local Trade Service Log on my machine was not being saved to disk at the time. Does Sierra Chart retain any server-side or backend log of the DTC message traffic for orders routed through Rithmic Direct, or is the Trade Service Log entirely client-side?
We only store informational messages in the "Trade >> Trade Service Log". And that information is NOT persistent - so if you restart Sierra Chart, the information that was in that log is gone. I'm trying to determine whether the protocol-level messages between my Sierra installation and Rithmic's gateway for that order are recoverable. Specifically, the cancel-transmission attempt for order 2493802490 around 20:41:40 EDT.
You should ask Rithmic this question. They own the interface between Sierra Chart and Rithmic. So any logging would be on their end. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |