Support Board
Date/Time: Thu, 02 Apr 2026 15:30:33 +0000
charts wont download except a specific period
View Count: 20
| [2026-04-02 09:19:18] |
| User849502 - Posts: 448 |
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John, I am at my mother's and I downloaded my Brazil chartbook. Everything was working in uk on this laptop, when I open it here in usa 2 of the 4 products are perfect. The other two, the DI contracts, will only download 8 mos from middle of last year!!!! When I go to chart settings you can clearly see it will only download 8 mos in 2025. It will not allow me to change the date range. See how it stays gold, not white, highlighted so it is frozen. I tried both days to load and date range and it is stuck on the 8mos range you see. I have deleted and re downloaded chart book. That doesn't work. The other 2 products are fine, and all four were working in UK before I left on this laptop. HELP as this is my most important product thanks |
di.png| [2026-04-02 12:46:01] |
| Sierra_Chart Engineering - Posts: 23413 |
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Are you using the DTN IQ Feed data feed? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-02 12:46:18
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