Support Board
Date/Time: Wed, 01 Apr 2026 16:23:43 +0000
No Live Data
View Count: 38
| [2026-04-01 12:45:46] |
| levanchuong - Posts: 4 |
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Dear team, May I ask why I dont have live data for Gold Futures? I activated CME, and have account linked to Ironbeam. Please help to check. THank you |
| [2026-04-01 13:22:45] |
| TonyCipriani - Posts: 87 |
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For Gold futures, you need to subscribe to COMEX, not CME
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| [2026-04-01 13:33:49] |
| levanchuong - Posts: 4 |
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I just double checked and my activation is COMEX, not CME. Still cannot get live data. I am also contacting Ironbeam to see my account is still linked to sierra or not. Because I have not used sierra for 1 year, so I not sure I did wrong in some steps
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| [2026-04-01 14:18:20] |
| TonyCipriani - Posts: 87 |
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Did you connect your data to your live account? You need to do that once a month in order to get live data. Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees |
| [2026-04-01 14:24:21] |
| Sierra_Chart Engineering - Posts: 23398 |
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Yes check on this: I am also contacting Ironbeam to see my account is still linked to sierra or not.
The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges, is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-01 14:25:03
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| [2026-04-01 16:08:30] |
| levanchuong - Posts: 4 |
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Dear Sierra team, Since this account is deactivated sierra service from Ironbeam, is it possible to transfer or refund my package? I would like to re-purchase / transfer to my another account that is still linked to sierra service. My other account username: DuyThanh Thank you in advance. Date Time Of Last Edit: 2026-04-01 16:08:55
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