Support Board
Date/Time: Tue, 24 Mar 2026 14:46:32 +0000
Attached Orders Not Passing / Trade Window Missing in Specific Chartbook
View Count: 16
| [2026-03-24 08:48:30] |
| User368741 - Posts: 104 |
|
Hello Sierra Chart Support, I am experiencing an issue where my attached orders for an entry were not passed. I believe this might be related to a UI issue on the chart itself, as the Trade Window panel is completely missing. As you can see in the attached screenshot, I have Trade >> Attach Trade Window To Chart enabled, but the panel does not display anywhere on the chart. A few important details: This issue is isolated to this specific chartbook. All of my other chartbooks are working perfectly and the Trade Window displays as expected when selected. I have already tried toggling the setting off and on, but it remains hidden. Could you please advise on what might be causing the Trade Window to disappear in this specific chartbook, and how I can restore it so my attached orders function properly? |
 image (52).png / V - Attached On 2026-03-24 08:43:40 UTC - Size: 122.46 KB - 3 views |
| [2026-03-24 13:51:47] |
| John - SC Support - Posts: 45251 |
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The lack of the attached orders would not be related to the Trade Window not displaying. Most likely the option to use the Attached Orders was not enabled at the time the order was placed, which would be most obvious on the Trade Window, but not caused because it is not displaying. Otherwise, there could be an error with your trading system processing the attached orders for some reason. But first, let's figure out what is occurring with your Trade Window, as this is something we have never seen, where the Trade Window should be attached but is not. Please do the following for us: - If the option for "Trade >> Attach Trade Window to Chart" has a checkmark next to it, then select that option again to remove the checkmark. - Select "Chart >> Reset Child Windows". - Select "Trade >> Attach Trade Window to Chart". If this does not resolve the issue, then do the first two items above, but then select "Trade >> Open Trade Window for Chart" instead. If the Trade Window displays, then select "Trade >> Attach Trade Window to Chart". If it disappears after this, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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