Support Board
Date/Time: Sun, 22 Feb 2026 23:20:52 +0000
something very odd
View Count: 51
| [2026-02-22 16:07:59] |
| User849502 - Posts: 428 |
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Hi John, It is sun afternoon and I am doing my weeklies. I open up the weekly chartbook and I get what you see in the screenshot. I have other chartbooks open in this instance, with the same symbols, and everything is just fine. YES, I restarted SC. YES, I hit the change symbol to current service. NO DICE. And look at the oddball messages in the log. I have never seen those diamonds before. Help....Karen |
 somethingodd....png / V - Attached On 2026-02-22 16:07:47 UTC - Size: 313.74 KB - 13 views |
| [2026-02-22 19:07:30] |
| Sierra_Chart Engineering - Posts: 22957 |
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There is a corruption in memory. Or maybe the Chartbook. Most likely in memory. The first thing we need you to do is to restart Sierra Chart. File >> Exit. And then start Sierra Chart again. And on the login window, disable Open Files on Startup (Important): Sierra Chart - Software Login Instructions: Disabling Automatically Opening Files on Startup And then use a backup of your Chartbook from about two days ago: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-22 19:12:13] |
| User849502 - Posts: 428 |
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you are never going to believe this, and I can't understand as I have backups of every fricking chartbook across 6 instances...but not this. aaagggghhh. I will need to get a back up from my coder. Thanks for the super quick response xxx |
| [2026-02-22 19:17:07] |
| Sierra_Chart Engineering - Posts: 22957 |
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You must have a backup of the Chartbook because Sierra Chart automatically makes Chartbook backups.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-22 19:17:23
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| [2026-02-22 19:20:15] |
| User849502 - Posts: 428 |
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well I know it 'saves' a chartbook every few minutes, but where do I find the back up? normally I go into files. I always have a 1 and 2 version. WTF did I do in the past few days that I deleted the backup 1 of this 2 version. aaagghh
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| [2026-02-22 19:29:20] |
| Sierra_Chart Engineering - Posts: 22957 |
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The instructions to access the backup Chartbook files are here: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-22 19:29:26
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| [2026-02-22 19:41:51] |
| User849502 - Posts: 428 |
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no mate, sadly the back up is the corrupted one. You see I have dupes of all the other chartbooks. wtf did I do the back of Weekly. I will get my coder to send what he has from a year ago. My bad for not having a second copy. thanks again for all your help Karen |
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