Support Board
Date/Time: Tue, 10 Feb 2026 09:59:34 +0000
Platform issues
View Count: 26
| [2026-02-10 02:48:50] |
| LongShortz - Posts: 41 |
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Sierra Chart froze and then crashed after I attempted to reattach a chart to the main window. When I reloaded, I could not interact with the charts. Data seemed to be flowing fine as price was updating normally but I could not click anything, move the charts, minimize or maximize... nothing. I could operated everything else on my computer normally. I rebooted my machine and nothing worked. So I executed an upgrade to try and 'restore' a working instance. That did not resolve the issue either. I then launched the platform in safe mode. That too did not work. In my most recent attempt, I upgraded to the current version and got an error. I sent the error log to you using my email address on my account. Please have a look and let me know if/what I should do next.
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| [2026-02-10 05:45:34] |
| Sierra_Chart Engineering - Posts: 22781 |
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This is the error: Error opening C:\SierraChart\SierraChart_64.exe. File error: Windows error code 32: The process cannot access the file because it is being used by another process.
Make sure Sierra Chart is not running. You should see it on the windows taskbar. But probably at this point you do not need to be concerned with updating.At this point would be probably best that we have a call with you and work through all of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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