Support Board
Date/Time: Tue, 13 Jan 2026 08:33:53 +0000
Account still flagged as TEST – Denali CME data remains delayed
View Count: 12
| [2026-01-13 04:53:51] |
| mmora29 - Posts: 1 |
|
Hello, I originally created my account as a TEST account and later upgraded to Package 11 Integrated Advanced and activated Denali CME. However, in Sierra Chart → Help → About, my account still shows: Account Name: Main-TEST-Futures Delayed Data Feed: Yes My Denali CME feed is active in the User Control Panel and agreements are signed. Could you please convert my account from TEST to a normal live account so I can receive real-time Denali CME data? Thank you. |
| [2026-01-13 05:49:39] |
| Sierra_Chart Engineering - Posts: 22327 |
|
The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges, is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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