Support Board
Date/Time: Fri, 27 Feb 2026 23:11:57 +0000
Support request:
View Count: 151
| [2026-01-12 15:11:26] |
| User237783 - Posts: 3 |
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Support request: Orders for U.S. stocks are being rejected on my end, even though the API connection to Interactive Brokers is active and, for example, Eurex contracts work without any issues. IB seems not to recognize the ticker symbol. When I open NVDA, for example, under Symbol Settings, this configuration appears. Does this need to be transformed into the IB-specific format? If so, how can this be done automatically? |
 Bildschirmfoto 2026-01-12 um 16.02.18.png / V - Attached On 2026-01-12 15:06:06 UTC - Size: 104.45 KB - 28 views |
| [2026-01-12 18:57:49] |
| John - SC Support - Posts: 44849 |
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You show Symbol Settings for NVDA-NQTV in the image. That symbol will not be recognized by Interactive Brokers. When trading with Interactive Brokers for equities, you need to specify a "Trade and Current Quote Symbol" where that entry is the symbol as it is needed for Interactive Brokers. Refer to the following: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Interactive Brokers Symbols: Stock Format You will also want to set the following to "Yes": Chart Settings: Use as Trade Only Symbol (Chart >> Chart Settings >> Symbol >> Symbol menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-13 13:23:38] |
| User237783 - Posts: 3 |
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Thank you very much. That worked. Unfortunately, the setting is not retained when switching tickers via the Quote Board. This means that if you are monitoring multiple tickers and switch back and forth between them, the symbol name from the “Trade and Current Quote Symbol” setting is no longer present after changing the ticker. Is there a solution for this? How do traders who monitor different tickers handle this? Do they use a separate chartbook for each ticker? |
| [2026-01-13 15:59:42] |
| John - SC Support - Posts: 44849 |
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You need to setup the Symbol Settings for items like "?-NQTV", "??-NQTV", "???-NQTV", etc. so that the "Trade/Quote Symbol" is setup to match the format for that symbol. The placeholder characters (like ? and #) can be used in the entry. For example, if the format for the IB symbol is ???-STK-SMART-USD, then you would enter this for the "Trade/Quote Symbol" for the "???-NQTV" symbols. This way when you open a chart for a 3 character ticker (such as IBM-NQTV) you will have the Trade and Current Quote Symbol filled in with the necessary symbol (IBM-STK-SMART-USD). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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