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Date/Time: Mon, 12 Jan 2026 22:32:24 +0000

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ERROR IN DOWNLOADING HISTORICAL DATA

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[2026-01-12 13:41:48] #1 [Go To First Post]
User731030 - Posts: 3
Dear Sierra Chart Support Team, I am facing an issue where no CME charts are downloading in Sierra Chart. This problem occurs across all CME chart types, and the same error appears on every CME-related chart. Details: Sierra Chart version: Latest version downloaded from Help Center Current Service Package: Package 5 Issue scope: All CME group charts Behavior: Charts fail to download and show the same error message consistently I have already: Updated Sierra Chart to the latest version Restarted the platform and system Re-attempted opening multiple CME symbols and chart types Despite this, the issue persists. I have attached a screenshot showing the error message that appears on every CME chart for your reference. Looking forward to your guidance on resolving this issue. Thank you for your support. Best regards shiv verma


Private File

[2026-01-12 17:38:15] #2 [Go To First Post]
John - SC Support - Posts: 43931
What is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to? This should be set to "SC Data" or "Trading Evaluator - Delayed". Any other option will cause a problem and should not be selected. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-01-12 17:49:27] #3 [Go To First Post]
User731030 - Posts: 3
it is on SC Data only, but still charts are not loading


Screenshot 2026-01-12 231609.png / V - Attached On 2026-01-12 17:49:05 UTC - Size: 33.74 KB - 2 views

[2026-01-12 19:06:10] #4 [Go To First Post]
John - SC Support - Posts: 43931
From the image you provided, it looks like there are no charts in that chartbook. If you select the "CW" menu at the top, can you select a chart in that menu? If so, select it and then let us know if you are able to view everything properly or not. If nothing shows in the CW menu, then you have no charts in that chartbook, so there is nothing to show. Select "File >> Find Symbol" to find the symbol you want and open a chart. Refer to the following: Getting Started, Opening Charts and Basic Trading: Open A Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-01-12 19:27:23] #5 [Go To First Post]
User731030 - Posts: 3
hi there please check the attached file. whenever i open my chart it starts download historical data, then some error comes in regards shiv


Screenshot 2026-01-13 005454.png / V - Attached On 2026-01-12 19:26:52 UTC - Size: 32.38 KB - 4 views

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