Support Board
Date/Time: Fri, 13 Feb 2026 10:42:14 +0000
Realtime Data
View Count: 271
| [2025-12-28 18:10:56] |
| User130696 - Posts: 113 |
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Hi, How can I configure exchanges to receiverealtime data on two machines for the following combinations Market Depth for SPY, SPX, NDX, QQQ, NQ, MNQ, ES, MES Currently I have multiple exchanges active for two machines, still my data feed is labled " Delayed" for SPY, SPX, QQQ. Can you review my active excahnges and suggest changes accortdingly cheapest options. Thanks, |
| [2025-12-29 16:58:11] |
| John - SC Support - Posts: 44610 |
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Three items of note: 1. You are not setup to get real-time data from our Denali Exchange Data Feed for U.S. Equities, which is why items like SPY and QQQ are showing as Delayed. If you want real-time data for U.S. Equities and you also want Market Depth data, then refer to the following: Denali Exchange Data Feed: U.S. Equities Consolidated Tape with NASDAQ TotalView To setup the exchange(s) refer to the following: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* 2. You are setup to get data from our "CBOE Global Indices" exchange, so you have access to the SPX data. You need to enter the symbol (or select it from the list in Find Symbol) as "SPX_CGI". 3. You are not setup to get data to two different systems at the same time, you can only get data to 1 system at a time. Refer to the following regarding this: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously -- Be aware that the exchanges renew on a calendar month basis, so you should wait to make changes to your exchange options on/after January 1, 2025, or you will pay the full price for the exchanges for the last day or two in December and then again in January. Refer to the following for more infomration on this: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-30 11:38:54] |
| User130696 - Posts: 113 |
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I see two machines enabled also three active exchange sudbscriptions. I also see realtime data on both machines. Can you please check again?
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| [2025-12-30 17:26:02] |
| John - SC Support - Posts: 44610 |
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You have the following exchanges active at this time: - Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts - CME with Market Depth for Non-Professional Trading Accounts - CBOE Gloal Indices You are setup to get data for active exchanges to two different computers at the same time, but this was changed after we posted our response in Post #2. Our statements from post #2 are correct apart from the two systems that you now have active. But you still do not have any equities data from us, so SPY and QQQ are going to be delayed data, and we think you have the symbol incorrect for SPX. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-31 00:04:37] |
| User130696 - Posts: 113 |
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ok, thank you, is this the optimal exchange data or can be further economical without SPX and QQQ ?
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| [2025-12-31 08:16:32] |
| DOUGLAS DEE - Posts: 4 |
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hey am finding my sierra charts lagging and slow they miss printing some candles what could be the problem?
Date Time Of Last Edit: 2025-12-31 08:17:05
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| [2025-12-31 16:16:40] |
| Sierra_Chart Engineering - Posts: 22838 |
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We do not clearly understand this question: ok, thank you, is this the optimal exchange data or can be further economical without SPX and QQQ ?
You are on Service Package 5, which is one of the most economical service packages.hey am finding my sierra charts lagging and slow
Refer to:High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Prices / Data Falling Behind This should never never happen: they miss printing some candles what could be the problem?
How are you coming to this conclusion?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-31 16:18:14
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| [2025-12-31 17:38:37] |
| DOUGLAS DEE - Posts: 4 |
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i dont know i was looking at you to help that is how slow it is and also miss some hours please help
Date Time Of Last Edit: 2025-12-31 17:52:11
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Private File |
| [2026-01-01 17:15:37] |
| John - SC Support - Posts: 44610 |
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User130696: You are not on Package 5. The response in post #7 did not realize that someone else had posted in this thread. It was the other person that is on Package 5. But, as noted in post #7, we are not certain what you are asking in terms of " is this the optimal exchange data or can be further economical without SPX and QQQ?" For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-01 17:20:08] |
| John - SC Support - Posts: 44610 |
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DOUGLAS DEE: To start with, you should not have posted in this thread as it is completely unrelated to the question you are asking and only creates confusion. Next time, please start a new thread for your particular issue. With regards to the statement that "Sierra Chart is lagging and slow", we can only point out that in the video you provided those charts are all scrolled back to an earlier point in time, so you are not seeing the current data being added to the chart. We are not certain what you are trying to point out from the video itself. We need very specific information on your question and what exactly is occurring. Please only give us one issue at a time and give us the exact information on what is occurring and what you feel is the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-02 14:30:17] |
| User130696 - Posts: 113 |
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Hi, Since yesterday, I have been paying and paying ande activating and activating, but there is no realtime daata. Can you fix it asap ???
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| [2026-01-02 16:43:01] |
| DOUGLAS DEE - Posts: 4 |
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Thank you but like today, my candles started printing at 9:30am how can i fix that?
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 Screenshot 2026-01-02 194006.png / V - Attached On 2026-01-02 16:40:46 UTC - Size: 121.72 KB - 19 views Attachment Deleted. |
| [2026-01-02 16:58:17] |
| John - SC Support - Posts: 44610 |
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User130696: Everything on your account looks good, so you should be getting data for products traded on the CME Exchange and for U.S. Equities. What is one symbol for which you are having a problem? Also, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-02 16:58:48] |
| John - SC Support - Posts: 44610 |
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DOUGLAS DEE: Please open a separate ticket for your issues. You are posting into a thread that is unrelated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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