Support Board
Date/Time: Sat, 20 Dec 2025 20:26:28 +0000
Denali Exchange Data Feed Not Updating for CBOT (Teton CME Routing)
View Count: 59
| [2025-12-18 15:43:13] |
| Vinay_Radhi - Posts: 3 |
|
Dear Sierra Chart Support Team, Please note that I am not receiving real-time market data updates for CBOT symbols despite having Denali Exchange Data Feed activated. Details: - Sierra Chart ID: Vinayakumar - Trading Service: Teton CME Routing - Clearing Firm: Dorman - Broker: EdgeClear - CME Non-Professional status: Confirmed - Exchange Activated: CBOT with Market Depth (non-professional) - Auto-renew active - Account verified until 2026-01-16 EdgeClear and Dorman have confirmed that: - My trading account is correctly configured - Teton Order Routing is enabled - My Sierra Chart ID is linked to the trading account However, charts (e.g., YMH26-CBOT, YM continuous) are not updating with live data. Steps already taken: - Logged out and logged back into Sierra Chart - Reconnected data feed - Confirmed agreements are accepted - Confirmed Denali CBOT Market Depth is active - Verified only one system is connected Please verify on your side: 1. That Denali real-time data entitlements for CBOT are correctly applied to my account 2. That there is no entitlement or server-side issue preventing real-time updates 3. If any additional configuration is required in Sierra Chart Could you please help me to resolve this quickly. Please let me know if you need the Message Log or Trade Service Log. Thank you. Vinayakumar |
| [2025-12-18 16:41:45] |
| John - SC Support - Posts: 43555 |
|
Everything on your account looks fine, so you should be getting real-time data for products traded on the CBOT. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-18 18:01:13] |
| Vinay_Radhi - Posts: 3 |
|
Hi John, Thank you so much for your quick response. As requested, I have followed the steps and am attaching the complete Message Log below. Symbol tested: YMZ25-CBOT Chart type: Intraday 1-Minute Actions taken: Closed all chartbooks → disconnected → reconnected → waited 10+ seconds Result: Real-time data is updating correctly. Full Message Log pasted below. 2025-12-18 21:31:16.873 | Software version: 2803 64-bit 2025-12-18 21:31:16.873 | Primary Thread ID: 25772 2025-12-18 21:31:16.873 | Usage end date: 2026-03-04 2025-12-18 21:31:16.873 | Enabled for: Advanced Features 2. 2025-12-18 21:31:16.873 | Enabled for: Sierra Chart Historical Data Service. 2025-12-18 21:31:16.873 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-18 21:31:16.873 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-18 21:31:16.873 | Enabled for exchange2: CBOT 2025-12-18 21:31:16.873 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-18 21:31:16.873 | Current selected Data/Trading service: SC Data 2025-12-18 21:31:16.873 | Custom symbol settings values: enabled 2025-12-18 21:31:16.873 | Chart Update Interval: 400 2025-12-18 21:31:16.873 | Intraday Data Storage Time Unit: 0 2025-12-18 21:31:16.873 | Time Zone: +04:00:00 (GST+04) 2025-12-18 21:31:16.873 | 2025-12-18 17:31:16 Local computer time in UTC 2025-12-18 21:31:16.873 | 2025-12-18 21:31:16 Local computer time in SC Time Zone 2025-12-18 21:31:16.873 | 2025-12-18 17:25:53 Server time in UTC 2025-12-18 21:31:16.873 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-12-18 21:31:16.873 | Program path: C:\SierraChart\ 2025-12-18 21:31:16.873 | Data Files path: C:\SierraChart\Data\ 2025-12-18 21:31:16.873 | OS Version Number: 10.0 2025-12-18 21:31:16.873 | Locale Setting: C 2025-12-18 21:31:16.873 | Crash reporter started: true 2025-12-18 21:31:16.873 | 2025-12-18 21:36:47.020 | File >> Disconnect selected. 2025-12-18 21:36:47.021 | Denali Data Feed | Waiting for socket receive thread to end 2025-12-18 21:36:47.021 | DTC Client socket (1) | CloseSocket call. 2025-12-18 21:36:47.022 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-12-18 21:36:47.022 | Denali Data Feed | Disconnected from the server. 2025-12-18 21:36:47.022 | SC Data | Disconnected. 2025-12-18 21:36:47.482 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-12-18 21:36:47.482 | DTC Client socket (1) | Closed. 2025-12-18 21:45:05.276 | YMZ25-CBOT 1 Min #1 | Reloading chart. 2025-12-18 21:45:05.470 | YMZ25-CBOT 1 Min #1 | Chart data loading complete. 2025-12-18 21:45:05.677 | Mapping YMZ25-CBOT to YMZ25. Service code: cbot 2025-12-18 21:45:05.678 | Added historical Intraday data request for YMZ25-CBOT to the queue. 2025-12-18 21:45:05.678 | Intraday data recording state for symbol YMZ25-CBOT is set to download 'Pending'. 2025-12-18 21:45:05.678 | Triggering next historical data download in queue. 2025-12-18 21:45:05.690 | HD Request # 2 | Downloading Intraday chart data for YMZ25-CBOT to the file YMZ25-CBOT.scid. Service: cbot 2025-12-18 21:45:05.690 | HD Request # 2 | Download start date-time: 2025-12-13 01:59:59.000000. File last date-time: 2025-12-13 01:59:59.108000 2025-12-18 21:45:05.690 | HD Request # 2 | Using server: ds26.sierracharts.com port 10149 2025-12-18 21:45:05.692 | Socket (1) | Creating socket. 2025-12-18 21:45:05.692 | Socket (1) | New receive buffer size: 0 2025-12-18 21:45:05.692 | Socket (1) | Connecting to IP: 64.152.155.17. 2025-12-18 21:45:06.098 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-12-18 21:45:06.098 | HD Request # 2 | Sending historical data logon request message. 2025-12-18 21:45:06.336 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-12-13 01:59:59. Record interval: 0. Symbol: YMZ25 2025-12-18 21:45:06.539 | HD Request # 2 | Decompressing data. 2025-12-18 21:45:06.554 | HD Request # 2 | Receiving Intraday data for YMZ25-CBOT starting at 2025-12-13 01:59:59.108000 2025-12-18 21:45:07.368 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-12-15 03:00:00.010000. 2025-12-18 21:45:07.819 | Socket (1) | CloseSocket call. 2025-12-18 21:45:07.819 | Socket (1) | Shutdown started. Waiting for graceful close. 2025-12-18 21:45:07.819 | Historical data download thread signaled to stop. 2025-12-18 21:45:07.820 | HD Request # 2 | Received 65706 Intraday data records from 2025-12-13 01:59:59.108000 to 2025-12-18 21:45:01.462001 (5.8 days. Delay: 6.4 seconds) and wrote 65705 records for YMZ25-CBOT 2025-12-18 21:45:07.832 | HD Request # 2 | Completion time: 2s. 2025-12-18 21:45:07.832 | HD Request # 2 | Intraday data download complete for YMZ25-CBOT. Unique request ID: 2 2025-12-18 21:45:07.832 | Removing historical data download ID 2. 2025-12-18 21:45:07.832 | Real-time Intraday chart data file updates started for YMZ25-CBOT 2025-12-18 21:45:07.832 | Intraday chart data file opened for YMZ25-CBOT 2025-12-18 21:45:07.832 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-12-18 21:45:07.832 | 2025-12-18 21:45:07.832 | No download requests in the queue to start downloads for. 2025-12-18 21:45:07.832 | Historical data for YMZ25-CBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-12-18 21:45:08.020 | Socket (1) | Socket gracefully closed by remote side. 2025-12-18 21:45:08.020 | Socket (1) | Closed. 2025-12-18 21:46:16.642 | 2025-12-18 21:46:16.642 | SC Data | Connection to server complete. 2025-12-18 21:46:16.642 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-12-18 21:46:17.017 | Mapping YMZ25-CBOT to YMZ25. Service code: cbot 2025-12-18 21:46:17.017 | Using symbol data fast lookup vector 2025-12-18 21:46:17.017 | Denali Data Feed | Starting real-time market data updates for: YMZ25-CBOT (YMZ25). ID: 1 Service code: cbot 2025-12-18 21:46:17.017 | Denali Data Feed | Connecting to the server ds32.sierracharts.com. Port 443 2025-12-18 21:46:17.017 | Denali Data Feed | Requesting security definition data for: YMZ25-CBOT (YMZ25). ID: 1 2025-12-18 21:46:17.017 | Added historical Intraday data request for YMZ25-CBOT to the queue. 2025-12-18 21:46:17.017 | Intraday data recording state for symbol YMZ25-CBOT is set to download 'Pending'. 2025-12-18 21:46:17.017 | Triggering next historical data download in queue. 2025-12-18 21:46:17.019 | DTC Client socket (1) | Creating socket. 2025-12-18 21:46:17.019 | DTC Client socket (1) | New receive buffer size: 0 2025-12-18 21:46:17.019 | DTC Client socket (1) | Connecting to IP: 69.39.70.248. 2025-12-18 21:46:17.020 | Delaying start of download for YMZ25-CBOT. 2025-12-18 21:46:17.236 | Denali Data Feed | Network connection to server complete. 2025-12-18 21:46:17.236 | Denali Data Feed | Starting socket receive thread. 2025-12-18 21:46:17.236 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-12-18 21:46:17.483 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-12-18 21:46:17.483 | Denali Data Feed | Sending logon request message. 2025-12-18 21:46:18.169 | Denali Data Feed | Received logon response. 2025-12-18 21:46:18.169 | Denali Data Feed | Server Name: SC Realtime Server. 2025-12-18 21:46:18.169 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-12-18 21:46:18.169 | Denali Data Feed | Successfully connected. 2025-12-18 21:46:18.169 | Denali Data Feed | Trading is not supported. 2025-12-18 21:46:18.169 | Denali Data Feed | MarketDepthIsSupported: 1 2025-12-18 21:46:18.169 | Denali Data Feed | Restarting real-time data updates for symbol: YMZ25-CBOT -> YMZ25 2025-12-18 21:46:18.482 | Denali Data Feed | Setting external service identifier for symbol YMZ25-CBOT to 42004629 2025-12-18 21:46:18.482 | Denali Data Feed | Received security definition for symbol YMZ25-CBOT 2025-12-18 21:46:23.877 | HD Request # 3 | Downloading Intraday chart data for YMZ25-CBOT to the file YMZ25-CBOT.scid. Service: cbot 2025-12-18 21:46:23.877 | HD Request # 3 | Download start date-time: 2025-12-18 21:45:01.000000. File last date-time: 2025-12-18 21:45:01.462001 2025-12-18 21:46:23.877 | HD Request # 3 | Using server: ds28.sierracharts.com port 10150 2025-12-18 21:46:23.991 | Socket (2) | Creating socket. 2025-12-18 21:46:23.991 | Socket (2) | New receive buffer size: 0 2025-12-18 21:46:23.991 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-12-18 21:46:24.415 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-12-18 21:46:24.415 | HD Request # 3 | Sending historical data logon request message. 2025-12-18 21:46:24.654 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-12-18 21:45:01. Record interval: 0. Symbol: YMZ25 2025-12-18 21:46:24.862 | HD Request # 3 | Decompressing data. 2025-12-18 21:46:25.071 | HD Request # 3 | Receiving Intraday data for YMZ25-CBOT starting at 2025-12-18 21:45:01.462000 2025-12-18 21:46:25.072 | Socket (2) | CloseSocket call. 2025-12-18 21:46:25.072 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-12-18 21:46:25.072 | Historical data download thread signaled to stop. 2025-12-18 21:46:25.072 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-12-18 21:45:09.305000. 2025-12-18 21:46:25.072 | HD Request # 3 | Received 33 Intraday data records from 2025-12-18 21:45:01.462000 to 2025-12-18 21:46:24.130001 (82.7 seconds. Delay: 0.9 seconds) and wrote 31 records for YMZ25-CBOT 2025-12-18 21:46:25.074 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2025-12-18 17:46:24.130001 2025-12-18 21:46:25.074 | Added 1 Time and Sales records to Intraday data file for YMZ25-CBOT after download. 2025-12-18 21:46:25.074 | HD Request # 3 | Completion time: 2s. 2025-12-18 21:46:25.074 | HD Request # 3 | Intraday data download complete for YMZ25-CBOT. Unique request ID: 3 2025-12-18 21:46:25.074 | Removing historical data download ID 3. 2025-12-18 21:46:25.074 | Real-time Intraday chart data file updates started for YMZ25-CBOT 2025-12-18 21:46:25.074 | Intraday chart data file opened for YMZ25-CBOT 2025-12-18 21:46:25.074 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-12-18 21:46:25.074 | 2025-12-18 21:46:25.074 | No download requests in the queue to start downloads for. 2025-12-18 21:46:25.283 | Socket (2) | Socket gracefully closed by remote side. 2025-12-18 21:46:25.283 | Socket (2) | Closed. 2025-12-18 21:46:27.012 | Mapping YMH26-CBOT to YMH26. Service code: cbot 2025-12-18 21:46:27.012 | Denali Data Feed | Starting real-time market data updates for: YMH26-CBOT (YMH26). ID: 2 Service code: cbot 2025-12-18 21:46:27.012 | Denali Data Feed | Requesting security definition data for: YMH26-CBOT (YMH26). ID: 2 2025-12-18 21:46:27.326 | Denali Data Feed | Setting external service identifier for symbol YMH26-CBOT to 42005850 2025-12-18 21:46:27.326 | Denali Data Feed | Received security definition for symbol YMH26-CBOT 2025-12-18 21:46:28.497 | Opened cached Intraday file: C:\SierraChart\Data\YMZ25-CBOT.scid. Thread ID: 12764 |
| [2025-12-18 20:20:57] |
| John - SC Support - Posts: 43555 |
|
We do not see any issues in the log, and you stated that "Real-time data is updating correctly." Therefore, we assume that everything is fine at this time and there is nothing further that needs to be done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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