Support Board
Date/Time: Sat, 20 Dec 2025 22:30:35 +0000
Post From: Denali Exchange Data Feed Not Updating for CBOT (Teton CME Routing)
| [2025-12-18 18:01:13] |
| Vinay_Radhi - Posts: 3 |
|
Hi John, Thank you so much for your quick response. As requested, I have followed the steps and am attaching the complete Message Log below. Symbol tested: YMZ25-CBOT Chart type: Intraday 1-Minute Actions taken: Closed all chartbooks → disconnected → reconnected → waited 10+ seconds Result: Real-time data is updating correctly. Full Message Log pasted below. 2025-12-18 21:31:16.873 | Software version: 2803 64-bit 2025-12-18 21:31:16.873 | Primary Thread ID: 25772 2025-12-18 21:31:16.873 | Usage end date: 2026-03-04 2025-12-18 21:31:16.873 | Enabled for: Advanced Features 2. 2025-12-18 21:31:16.873 | Enabled for: Sierra Chart Historical Data Service. 2025-12-18 21:31:16.873 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-18 21:31:16.873 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-18 21:31:16.873 | Enabled for exchange2: CBOT 2025-12-18 21:31:16.873 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-18 21:31:16.873 | Current selected Data/Trading service: SC Data 2025-12-18 21:31:16.873 | Custom symbol settings values: enabled 2025-12-18 21:31:16.873 | Chart Update Interval: 400 2025-12-18 21:31:16.873 | Intraday Data Storage Time Unit: 0 2025-12-18 21:31:16.873 | Time Zone: +04:00:00 (GST+04) 2025-12-18 21:31:16.873 | 2025-12-18 17:31:16 Local computer time in UTC 2025-12-18 21:31:16.873 | 2025-12-18 21:31:16 Local computer time in SC Time Zone 2025-12-18 21:31:16.873 | 2025-12-18 17:25:53 Server time in UTC 2025-12-18 21:31:16.873 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-12-18 21:31:16.873 | Program path: C:\SierraChart\ 2025-12-18 21:31:16.873 | Data Files path: C:\SierraChart\Data\ 2025-12-18 21:31:16.873 | OS Version Number: 10.0 2025-12-18 21:31:16.873 | Locale Setting: C 2025-12-18 21:31:16.873 | Crash reporter started: true 2025-12-18 21:31:16.873 | 2025-12-18 21:36:47.020 | File >> Disconnect selected. 2025-12-18 21:36:47.021 | Denali Data Feed | Waiting for socket receive thread to end 2025-12-18 21:36:47.021 | DTC Client socket (1) | CloseSocket call. 2025-12-18 21:36:47.022 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-12-18 21:36:47.022 | Denali Data Feed | Disconnected from the server. 2025-12-18 21:36:47.022 | SC Data | Disconnected. 2025-12-18 21:36:47.482 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-12-18 21:36:47.482 | DTC Client socket (1) | Closed. 2025-12-18 21:45:05.276 | YMZ25-CBOT 1 Min #1 | Reloading chart. 2025-12-18 21:45:05.470 | YMZ25-CBOT 1 Min #1 | Chart data loading complete. 2025-12-18 21:45:05.677 | Mapping YMZ25-CBOT to YMZ25. Service code: cbot 2025-12-18 21:45:05.678 | Added historical Intraday data request for YMZ25-CBOT to the queue. 2025-12-18 21:45:05.678 | Intraday data recording state for symbol YMZ25-CBOT is set to download 'Pending'. 2025-12-18 21:45:05.678 | Triggering next historical data download in queue. 2025-12-18 21:45:05.690 | HD Request # 2 | Downloading Intraday chart data for YMZ25-CBOT to the file YMZ25-CBOT.scid. Service: cbot 2025-12-18 21:45:05.690 | HD Request # 2 | Download start date-time: 2025-12-13 01:59:59.000000. File last date-time: 2025-12-13 01:59:59.108000 2025-12-18 21:45:05.690 | HD Request # 2 | Using server: ds26.sierracharts.com port 10149 2025-12-18 21:45:05.692 | Socket (1) | Creating socket. 2025-12-18 21:45:05.692 | Socket (1) | New receive buffer size: 0 2025-12-18 21:45:05.692 | Socket (1) | Connecting to IP: 64.152.155.17. 2025-12-18 21:45:06.098 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-12-18 21:45:06.098 | HD Request # 2 | Sending historical data logon request message. 2025-12-18 21:45:06.336 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-12-13 01:59:59. Record interval: 0. Symbol: YMZ25 2025-12-18 21:45:06.539 | HD Request # 2 | Decompressing data. 2025-12-18 21:45:06.554 | HD Request # 2 | Receiving Intraday data for YMZ25-CBOT starting at 2025-12-13 01:59:59.108000 2025-12-18 21:45:07.368 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-12-15 03:00:00.010000. 2025-12-18 21:45:07.819 | Socket (1) | CloseSocket call. 2025-12-18 21:45:07.819 | Socket (1) | Shutdown started. Waiting for graceful close. 2025-12-18 21:45:07.819 | Historical data download thread signaled to stop. 2025-12-18 21:45:07.820 | HD Request # 2 | Received 65706 Intraday data records from 2025-12-13 01:59:59.108000 to 2025-12-18 21:45:01.462001 (5.8 days. Delay: 6.4 seconds) and wrote 65705 records for YMZ25-CBOT 2025-12-18 21:45:07.832 | HD Request # 2 | Completion time: 2s. 2025-12-18 21:45:07.832 | HD Request # 2 | Intraday data download complete for YMZ25-CBOT. Unique request ID: 2 2025-12-18 21:45:07.832 | Removing historical data download ID 2. 2025-12-18 21:45:07.832 | Real-time Intraday chart data file updates started for YMZ25-CBOT 2025-12-18 21:45:07.832 | Intraday chart data file opened for YMZ25-CBOT 2025-12-18 21:45:07.832 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-12-18 21:45:07.832 | 2025-12-18 21:45:07.832 | No download requests in the queue to start downloads for. 2025-12-18 21:45:07.832 | Historical data for YMZ25-CBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-12-18 21:45:08.020 | Socket (1) | Socket gracefully closed by remote side. 2025-12-18 21:45:08.020 | Socket (1) | Closed. 2025-12-18 21:46:16.642 | 2025-12-18 21:46:16.642 | SC Data | Connection to server complete. 2025-12-18 21:46:16.642 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-12-18 21:46:17.017 | Mapping YMZ25-CBOT to YMZ25. Service code: cbot 2025-12-18 21:46:17.017 | Using symbol data fast lookup vector 2025-12-18 21:46:17.017 | Denali Data Feed | Starting real-time market data updates for: YMZ25-CBOT (YMZ25). ID: 1 Service code: cbot 2025-12-18 21:46:17.017 | Denali Data Feed | Connecting to the server ds32.sierracharts.com. Port 443 2025-12-18 21:46:17.017 | Denali Data Feed | Requesting security definition data for: YMZ25-CBOT (YMZ25). ID: 1 2025-12-18 21:46:17.017 | Added historical Intraday data request for YMZ25-CBOT to the queue. 2025-12-18 21:46:17.017 | Intraday data recording state for symbol YMZ25-CBOT is set to download 'Pending'. 2025-12-18 21:46:17.017 | Triggering next historical data download in queue. 2025-12-18 21:46:17.019 | DTC Client socket (1) | Creating socket. 2025-12-18 21:46:17.019 | DTC Client socket (1) | New receive buffer size: 0 2025-12-18 21:46:17.019 | DTC Client socket (1) | Connecting to IP: 69.39.70.248. 2025-12-18 21:46:17.020 | Delaying start of download for YMZ25-CBOT. 2025-12-18 21:46:17.236 | Denali Data Feed | Network connection to server complete. 2025-12-18 21:46:17.236 | Denali Data Feed | Starting socket receive thread. 2025-12-18 21:46:17.236 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-12-18 21:46:17.483 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-12-18 21:46:17.483 | Denali Data Feed | Sending logon request message. 2025-12-18 21:46:18.169 | Denali Data Feed | Received logon response. 2025-12-18 21:46:18.169 | Denali Data Feed | Server Name: SC Realtime Server. 2025-12-18 21:46:18.169 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-12-18 21:46:18.169 | Denali Data Feed | Successfully connected. 2025-12-18 21:46:18.169 | Denali Data Feed | Trading is not supported. 2025-12-18 21:46:18.169 | Denali Data Feed | MarketDepthIsSupported: 1 2025-12-18 21:46:18.169 | Denali Data Feed | Restarting real-time data updates for symbol: YMZ25-CBOT -> YMZ25 2025-12-18 21:46:18.482 | Denali Data Feed | Setting external service identifier for symbol YMZ25-CBOT to 42004629 2025-12-18 21:46:18.482 | Denali Data Feed | Received security definition for symbol YMZ25-CBOT 2025-12-18 21:46:23.877 | HD Request # 3 | Downloading Intraday chart data for YMZ25-CBOT to the file YMZ25-CBOT.scid. Service: cbot 2025-12-18 21:46:23.877 | HD Request # 3 | Download start date-time: 2025-12-18 21:45:01.000000. File last date-time: 2025-12-18 21:45:01.462001 2025-12-18 21:46:23.877 | HD Request # 3 | Using server: ds28.sierracharts.com port 10150 2025-12-18 21:46:23.991 | Socket (2) | Creating socket. 2025-12-18 21:46:23.991 | Socket (2) | New receive buffer size: 0 2025-12-18 21:46:23.991 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-12-18 21:46:24.415 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-12-18 21:46:24.415 | HD Request # 3 | Sending historical data logon request message. 2025-12-18 21:46:24.654 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-12-18 21:45:01. Record interval: 0. Symbol: YMZ25 2025-12-18 21:46:24.862 | HD Request # 3 | Decompressing data. 2025-12-18 21:46:25.071 | HD Request # 3 | Receiving Intraday data for YMZ25-CBOT starting at 2025-12-18 21:45:01.462000 2025-12-18 21:46:25.072 | Socket (2) | CloseSocket call. 2025-12-18 21:46:25.072 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-12-18 21:46:25.072 | Historical data download thread signaled to stop. 2025-12-18 21:46:25.072 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-12-18 21:45:09.305000. 2025-12-18 21:46:25.072 | HD Request # 3 | Received 33 Intraday data records from 2025-12-18 21:45:01.462000 to 2025-12-18 21:46:24.130001 (82.7 seconds. Delay: 0.9 seconds) and wrote 31 records for YMZ25-CBOT 2025-12-18 21:46:25.074 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2025-12-18 17:46:24.130001 2025-12-18 21:46:25.074 | Added 1 Time and Sales records to Intraday data file for YMZ25-CBOT after download. 2025-12-18 21:46:25.074 | HD Request # 3 | Completion time: 2s. 2025-12-18 21:46:25.074 | HD Request # 3 | Intraday data download complete for YMZ25-CBOT. Unique request ID: 3 2025-12-18 21:46:25.074 | Removing historical data download ID 3. 2025-12-18 21:46:25.074 | Real-time Intraday chart data file updates started for YMZ25-CBOT 2025-12-18 21:46:25.074 | Intraday chart data file opened for YMZ25-CBOT 2025-12-18 21:46:25.074 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-12-18 21:46:25.074 | 2025-12-18 21:46:25.074 | No download requests in the queue to start downloads for. 2025-12-18 21:46:25.283 | Socket (2) | Socket gracefully closed by remote side. 2025-12-18 21:46:25.283 | Socket (2) | Closed. 2025-12-18 21:46:27.012 | Mapping YMH26-CBOT to YMH26. Service code: cbot 2025-12-18 21:46:27.012 | Denali Data Feed | Starting real-time market data updates for: YMH26-CBOT (YMH26). ID: 2 Service code: cbot 2025-12-18 21:46:27.012 | Denali Data Feed | Requesting security definition data for: YMH26-CBOT (YMH26). ID: 2 2025-12-18 21:46:27.326 | Denali Data Feed | Setting external service identifier for symbol YMH26-CBOT to 42005850 2025-12-18 21:46:27.326 | Denali Data Feed | Received security definition for symbol YMH26-CBOT 2025-12-18 21:46:28.497 | Opened cached Intraday file: C:\SierraChart\Data\YMZ25-CBOT.scid. Thread ID: 12764 |