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Date/Time: Wed, 10 Dec 2025 20:54:28 +0000

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Cannot Connect to my AMP account Data Feed

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[2025-12-10 10:34:55] #1 [Go To First Post]
User603210 - Posts: 11
I am not able to connect to my AMP account data feed. Receiving error message below. I already updated my global settings. Copy of message log attached. AMP video instructs there is an AMP connection option on Sierra, this option is not available to me. I have suscribed to Teton/Denali and have a funded AMP account. I have copied my message log but I have not been able to find information on how to attach it to this message.


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[2025-12-10 16:32:52] #2 [Go To First Post]
John - SC Support - Posts: 43403
If you had a connection that was working and now is not working, then you would need to talk to AMP about what occurred. If this is a new setup, then you also need to talk to AMP and see if they have completed the setup for the Teton Order Routing for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-12-10 17:20:55] #3 [Go To First Post]
User603210 - Posts: 11
This is a new set up and AMP has completed the set-up; See attached screenshot


Picture2.png / V - Attached On 2025-12-10 17:20:11 UTC - Size: 140.81 KB - 6 views Attachment Deleted.

[2025-12-10 17:21:41] #4 [Go To First Post]
John - SC Support - Posts: 43403
Have you checked with AMP to ask them if they have done something with your account? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-12-10 17:51:31] #5 [Go To First Post]
User603210 - Posts: 11
AMP says everything looks good on their end. Please see attached chat. I am getting a bit frustrated with the back and forth. I was under the impression this was basically automatic when I funded an account with AMP and suscribed to TETON/DENALI


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[2025-12-10 19:14:11] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 21778
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-12-10 19:22:08] #7 [Go To First Post]
User603210 - Posts: 11
Did the clear log step several times, nothing actually cleared. Disconnected/reconnected copied. 2025-12-10 19:19:34.692 \| Software version: 2813 64-bit 2025-12-10 19:19:34.692 \| Primary Thread ID: 21492 2025-12-10 19:19:34.692 \| Usage end date: 2026-01-10 2025-12-10 19:19:34.692 \| Enabled for: Advanced Features 2. 2025-12-10 19:19:34.692 \| Enabled for: Sierra Chart Historical Data Service. 2025-12-10 19:19:34.692 \| Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-10 19:19:34.692 \| Enabled for: Delayed Denali Exchange Data Feed. 2025-12-10 19:19:34.692 \| Enabled for exchange2: CME (Trading Account Required) 2025-12-10 19:19:34.692 \| Enabled for exchange2: CBOT (Trading Account Required) 2025-12-10 19:19:34.692 \| Enabled for exchange2: COMEX (Trading Account Required) 2025-12-10 19:19:34.692 \| Enabled for exchange2: NYMEX (Trading Account Required) 2025-12-10 19:19:34.692 \| Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-10 19:19:34.692 \| Current selected Data/Trading service: Teton CME Routing 2025-12-10 19:19:34.692 \| Custom symbol settings values: enabled 2025-12-10 19:19:34.692 \| Chart Update Interval: 400 2025-12-10 19:19:34.692 \| Intraday Data Storage Time Unit: 0 2025-12-10 19:19:34.692 \| Time Zone: +00:00:00 (UTC+00) 2025-12-10 19:19:34.692 \| 2025-12-10 19:19:34 Local computer time in UTC 2025-12-10 19:19:34.692 \| 2025-12-10 19:19:34 Local computer time in SC Time Zone 2025-12-10 19:19:34.692 \| 2025-12-10 19:16:54 Server time in UTC 2025-12-10 19:19:34.692 \| Local computer UTC time and Server UTC time difference: 7 seconds. 2025-12-10 19:19:34.692 \| Notice: Your computer's clock is off by 7 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-12-10 19:19:34.692 \| Program path: C:\SierraChart\ 2025-12-10 19:19:34.692 \| Data Files path: C:\SierraChart\Data\ 2025-12-10 19:19:34.693 \| OS Version Number: 10.0 2025-12-10 19:19:34.693 \| Locale Setting: C 2025-12-10 19:19:34.693 \| Crash reporter started: true 2025-12-10 19:19:34.693 \| \| Number times message added: 1 2025-12-10 19:19:43.006 \| Teton CME Routing \| Firm: 2025-12-10 19:19:43.006 \| Teton CME Routing \| Connecting to the server futurestrading11.sierracharts.com. Port 11093 2025-12-10 19:19:43.117 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2025-12-10 19:19:43.117 \| DTC Client socket (1) \| New receive buffer size: 0 2025-12-10 19:19:43.117 \| DTC Client socket (1) \| Connecting to IP: 4.8.170.26. 2025-12-10 19:19:43.245 \| Teton CME Routing \| Network connection to server complete. 2025-12-10 19:19:43.245 \| Teton CME Routing \| Starting socket receive thread. 2025-12-10 19:19:43.245 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2025-12-10 19:19:43.607 \| Teton CME Routing \| Setting DTC encoding to Binary VLS 2025-12-10 19:19:43.607 \| Teton CME Routing \| Sending logon request message. 2025-12-10 19:19:43.726 \| Teton CME Routing \| Received logon response. 2025-12-10 19:19:43.726 \| Teton CME Routing \| Server Name: SC DTC Server. 2025-12-10 19:19:43.726 \| Teton CME Routing \| Server protocol version: 8. Client protocol version: 8 2025-12-10 19:19:43.726 \| Teton CME Routing \| Logon error received from server: Secondary instance is not allowing connections to this server 2025-12-10 19:19:43.726 \| Teton CME Routing \| Failed connections: 3 2025-12-10 19:19:43.726 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-12-10 19:19:43.726 \| Select 'File >> Disconnect' to prevent further connection attempts. 2025-12-10 19:19:43.748 \| Teton CME Routing \| Waiting for socket receive thread to end 2025-12-10 19:19:43.749 \| DTC Client socket (1) \| CloseSocket call. 2025-12-10 19:19:43.749 \| DTC Client socket (1) \| Shutdown started. Waiting for graceful close. 2025-12-10 19:19:43.749 \| Teton CME Routing \| Disconnected. 2025-12-10 19:19:43.749 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-12-10 19:19:43.898 \| DTC Client socket (1) \| Socket gracefully closed by remote side. 2025-12-10 19:19:43.898 \| DTC Client socket (1) \| Closed. 2025-12-10 19:19:45.165 \| Socket (2) \| CloseSocket call. 2025-12-10 19:19:45.165 \| Socket (2) \| Shutdown started. Waiting for graceful close. 2025-12-10 19:19:45.166 \| Historical data download thread signaled to stop. 2025-12-10 19:19:45.166 \| HD Request # 10 \| Received 568353 Intraday data records from 2025-12-10 10:23:06.808000 to 2025-12-10 19:19:42.587000 (8.9 hours. Delay: 2.6 seconds) and wrote 568345 records for ESZ25_FUT_CME 2025-12-10 19:19:45.167 \| HD Request # 10 \| Completion time: 34s. 2025-12-10 19:19:45.167 \| HD Request # 10 \| Intraday data download complete for ESZ25_FUT_CME. Unique request ID: 9 2025-12-10 19:19:45.167 \| Removing historical data download ID 9. 2025-12-10 19:19:45.167 \| Real-time Intraday chart data file updates started for ESZ25_FUT_CME 2025-12-10 19:19:45.167 \| Intraday chart data file opened for ESZ25_FUT_CME 2025-12-10 19:19:45.167 \| HD Request # 10 \| Enabling Intraday chart updating for symbol. 2025-12-10 19:19:45.167 \| 2025-12-10 19:19:45.167 \| Triggering next historical data download in queue. 2025-12-10 19:19:45.167 \| Historical data for ESZ25_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-12-10 19:19:45.167 \| HD Request # 11 \| Downloading Intraday chart data for SPZ25_FUT_CME to the file SPZ25_FUT_CME.scid. Service: cme 2025-12-10 19:19:45.167 \| HD Request # 11 \| Download start date-time: 2025-06-07 19:19:45.000000. File last date-time: 00:00:00.000000 2025-12-10 19:19:45.167 \| HD Request # 11 \| Using server: ds26.sierracharts.com port 10150 2025-12-10 19:19:45.167 \| Socket (1) \| Creating socket. 2025-12-10 19:19:45.168 \| Socket (1) \| New receive buffer size: 0 2025-12-10 19:19:45.168 \| Socket (1) \| Connecting to IP: 64.152.155.17. 2025-12-10 19:19:45.297 \| Socket (2) \| Socket gracefully closed by remote side. 2025-12-10 19:19:45.297 \| Socket (2) \| Closed. 2025-12-10 19:19:45.554 \| HD Request # 11 \| Setting DTC encoding to Binary VLS 2025-12-10 19:19:45.554 \| HD Request # 11 \| Sending historical data logon request message. 2025-12-10 19:19:45.742 \| 2025-12-10 19:19:45.742 \| Teton CME Routing \| Firm: 2025-12-10 19:19:45.742 \| Teton CME Routing \| Connecting to the server futurestrading12.sierracharts.com. Port 11092 2025-12-10 19:19:45.751 \| HD Request # 11 \| Requesting Intraday data. Start date-time: 2025-06-07 19:19:45. Record interval: 0. Symbol: SPZ25 2025-12-10 19:19:45.906 \| HD Request # 11 \| Decompressing data. 2025-12-10 19:19:45.908 \| DTC Client socket (2) \| Creating socket. Using TLS 1.2. 2025-12-10 19:19:45.908 \| DTC Client socket (2) \| New receive buffer size: 0 2025-12-10 19:19:45.908 \| DTC Client socket (2) \| Connecting to IP: 4.8.170.26. 2025-12-10 19:19:46.020 \| Teton CME Routing \| Network connection to server complete. 2025-12-10 19:19:46.020 \| Teton CME Routing \| Starting socket receive thread. 2025-12-10 19:19:46.020 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2025-12-10 19:19:46.073 \| Socket (1) \| CloseSocket call. 2025-12-10 19:19:46.073 \| Socket (1) \| Shutdown started. Waiting for graceful close. 2025-12-10 19:19:46.073 \| Historical data download thread signaled to stop. 2025-12-10 19:19:46.073 \| HD Request # 11 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SPZ25_FUT_CME 2025-12-10 19:19:46.074 \| HD Request # 11 \| Completion time: 1s. 2025-12-10 19:19:46.074 \| HD Request # 11 \| Intraday data download complete for SPZ25_FUT_CME. Unique request ID: 10 2025-12-10 19:19:46.074 \| Removing historical data download ID 10. 2025-12-10 19:19:46.074 \| Real-time Intraday chart data file updates started for SPZ25_FUT_CME 2025-12-10 19:19:46.074 \| Intraday chart data file opened for SPZ25_FUT_CME 2025-12-10 19:19:46.074 \| HD Request # 11 \| Enabling Intraday chart updating for symbol. 2025-12-10 19:19:46.074 \| 2025-12-10 19:19:46.074 \| No download requests in the queue to start downloads for. 2025-12-10 19:19:46.074 \| Historical data for SPZ25_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-12-10 19:19:46.192 \| Socket (1) \| Socket gracefully closed by remote side. 2025-12-10 19:19:46.192 \| Socket (1) \| Closed. 2025-12-10 19:19:46.477 \| Teton CME Routing \| Setting DTC encoding to Binary VLS 2025-12-10 19:19:46.477 \| Teton CME Routing \| Sending logon request message. 2025-12-10 19:19:46.681 \| Teton CME Routing \| Received logon response. 2025-12-10 19:19:46.681 \| Teton CME Routing \| Server Name: SC DTC Server. 2025-12-10 19:19:46.681 \| Teton CME Routing \| Server protocol version: 8. Client protocol version: 8 2025-12-10 19:19:46.681 \| Teton CME Routing \| Connection error: No trade accounts assigned * 2025-12-10 19:19:46.681 \| Teton CME Routing \| Failed connections: 4 2025-12-10 19:19:46.682 \| Teton CME Routing \| Waiting for socket receive thread to end 2025-12-10 19:19:46.682 \| DTC Client socket (2) \| CloseSocket call. 2025-12-10 19:19:46.682 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2025-12-10 19:19:46.682 \| Teton CME Routing \| Disconnected. 2025-12-10 19:19:46.891 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2025-12-10 19:19:46.891 \| DTC Client socket (2) \| Closed.

[2025-12-10 20:53:51] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 21778
We found the problem!. The firm is not set: 2025-12-10 19:19:43.006 \| Teton CME Routing \| Firm: Follow steps 7 through 10 here: Sierra Chart Teton Futures Order Routing: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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