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Date/Time: Thu, 11 Dec 2025 19:14:56 +0000

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Post From: Cannot Connect to my AMP account Data Feed

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User603210 - Posts: 12
Did the clear log step several times, nothing actually cleared. Disconnected/reconnected copied. 2025-12-10 19:19:34.692 \| Software version: 2813 64-bit 2025-12-10 19:19:34.692 \| Primary Thread ID: 21492 2025-12-10 19:19:34.692 \| Usage end date: 2026-01-10 2025-12-10 19:19:34.692 \| Enabled for: Advanced Features 2. 2025-12-10 19:19:34.692 \| Enabled for: Sierra Chart Historical Data Service. 2025-12-10 19:19:34.692 \| Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-10 19:19:34.692 \| Enabled for: Delayed Denali Exchange Data Feed. 2025-12-10 19:19:34.692 \| Enabled for exchange2: CME (Trading Account Required) 2025-12-10 19:19:34.692 \| Enabled for exchange2: CBOT (Trading Account Required) 2025-12-10 19:19:34.692 \| Enabled for exchange2: COMEX (Trading Account Required) 2025-12-10 19:19:34.692 \| Enabled for exchange2: NYMEX (Trading Account Required) 2025-12-10 19:19:34.692 \| Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-10 19:19:34.692 \| Current selected Data/Trading service: Teton CME Routing 2025-12-10 19:19:34.692 \| Custom symbol settings values: enabled 2025-12-10 19:19:34.692 \| Chart Update Interval: 400 2025-12-10 19:19:34.692 \| Intraday Data Storage Time Unit: 0 2025-12-10 19:19:34.692 \| Time Zone: +00:00:00 (UTC+00) 2025-12-10 19:19:34.692 \| 2025-12-10 19:19:34 Local computer time in UTC 2025-12-10 19:19:34.692 \| 2025-12-10 19:19:34 Local computer time in SC Time Zone 2025-12-10 19:19:34.692 \| 2025-12-10 19:16:54 Server time in UTC 2025-12-10 19:19:34.692 \| Local computer UTC time and Server UTC time difference: 7 seconds. 2025-12-10 19:19:34.692 \| Notice: Your computer's clock is off by 7 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-12-10 19:19:34.692 \| Program path: C:\SierraChart\ 2025-12-10 19:19:34.692 \| Data Files path: C:\SierraChart\Data\ 2025-12-10 19:19:34.693 \| OS Version Number: 10.0 2025-12-10 19:19:34.693 \| Locale Setting: C 2025-12-10 19:19:34.693 \| Crash reporter started: true 2025-12-10 19:19:34.693 \| \| Number times message added: 1 2025-12-10 19:19:43.006 \| Teton CME Routing \| Firm: 2025-12-10 19:19:43.006 \| Teton CME Routing \| Connecting to the server futurestrading11.sierracharts.com. Port 11093 2025-12-10 19:19:43.117 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2025-12-10 19:19:43.117 \| DTC Client socket (1) \| New receive buffer size: 0 2025-12-10 19:19:43.117 \| DTC Client socket (1) \| Connecting to IP: 4.8.170.26. 2025-12-10 19:19:43.245 \| Teton CME Routing \| Network connection to server complete. 2025-12-10 19:19:43.245 \| Teton CME Routing \| Starting socket receive thread. 2025-12-10 19:19:43.245 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2025-12-10 19:19:43.607 \| Teton CME Routing \| Setting DTC encoding to Binary VLS 2025-12-10 19:19:43.607 \| Teton CME Routing \| Sending logon request message. 2025-12-10 19:19:43.726 \| Teton CME Routing \| Received logon response. 2025-12-10 19:19:43.726 \| Teton CME Routing \| Server Name: SC DTC Server. 2025-12-10 19:19:43.726 \| Teton CME Routing \| Server protocol version: 8. Client protocol version: 8 2025-12-10 19:19:43.726 \| Teton CME Routing \| Logon error received from server: Secondary instance is not allowing connections to this server 2025-12-10 19:19:43.726 \| Teton CME Routing \| Failed connections: 3 2025-12-10 19:19:43.726 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-12-10 19:19:43.726 \| Select 'File >> Disconnect' to prevent further connection attempts. 2025-12-10 19:19:43.748 \| Teton CME Routing \| Waiting for socket receive thread to end 2025-12-10 19:19:43.749 \| DTC Client socket (1) \| CloseSocket call. 2025-12-10 19:19:43.749 \| DTC Client socket (1) \| Shutdown started. Waiting for graceful close. 2025-12-10 19:19:43.749 \| Teton CME Routing \| Disconnected. 2025-12-10 19:19:43.749 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-12-10 19:19:43.898 \| DTC Client socket (1) \| Socket gracefully closed by remote side. 2025-12-10 19:19:43.898 \| DTC Client socket (1) \| Closed. 2025-12-10 19:19:45.165 \| Socket (2) \| CloseSocket call. 2025-12-10 19:19:45.165 \| Socket (2) \| Shutdown started. Waiting for graceful close. 2025-12-10 19:19:45.166 \| Historical data download thread signaled to stop. 2025-12-10 19:19:45.166 \| HD Request # 10 \| Received 568353 Intraday data records from 2025-12-10 10:23:06.808000 to 2025-12-10 19:19:42.587000 (8.9 hours. Delay: 2.6 seconds) and wrote 568345 records for ESZ25_FUT_CME 2025-12-10 19:19:45.167 \| HD Request # 10 \| Completion time: 34s. 2025-12-10 19:19:45.167 \| HD Request # 10 \| Intraday data download complete for ESZ25_FUT_CME. Unique request ID: 9 2025-12-10 19:19:45.167 \| Removing historical data download ID 9. 2025-12-10 19:19:45.167 \| Real-time Intraday chart data file updates started for ESZ25_FUT_CME 2025-12-10 19:19:45.167 \| Intraday chart data file opened for ESZ25_FUT_CME 2025-12-10 19:19:45.167 \| HD Request # 10 \| Enabling Intraday chart updating for symbol. 2025-12-10 19:19:45.167 \| 2025-12-10 19:19:45.167 \| Triggering next historical data download in queue. 2025-12-10 19:19:45.167 \| Historical data for ESZ25_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-12-10 19:19:45.167 \| HD Request # 11 \| Downloading Intraday chart data for SPZ25_FUT_CME to the file SPZ25_FUT_CME.scid. Service: cme 2025-12-10 19:19:45.167 \| HD Request # 11 \| Download start date-time: 2025-06-07 19:19:45.000000. File last date-time: 00:00:00.000000 2025-12-10 19:19:45.167 \| HD Request # 11 \| Using server: ds26.sierracharts.com port 10150 2025-12-10 19:19:45.167 \| Socket (1) \| Creating socket. 2025-12-10 19:19:45.168 \| Socket (1) \| New receive buffer size: 0 2025-12-10 19:19:45.168 \| Socket (1) \| Connecting to IP: 64.152.155.17. 2025-12-10 19:19:45.297 \| Socket (2) \| Socket gracefully closed by remote side. 2025-12-10 19:19:45.297 \| Socket (2) \| Closed. 2025-12-10 19:19:45.554 \| HD Request # 11 \| Setting DTC encoding to Binary VLS 2025-12-10 19:19:45.554 \| HD Request # 11 \| Sending historical data logon request message. 2025-12-10 19:19:45.742 \| 2025-12-10 19:19:45.742 \| Teton CME Routing \| Firm: 2025-12-10 19:19:45.742 \| Teton CME Routing \| Connecting to the server futurestrading12.sierracharts.com. Port 11092 2025-12-10 19:19:45.751 \| HD Request # 11 \| Requesting Intraday data. Start date-time: 2025-06-07 19:19:45. Record interval: 0. Symbol: SPZ25 2025-12-10 19:19:45.906 \| HD Request # 11 \| Decompressing data. 2025-12-10 19:19:45.908 \| DTC Client socket (2) \| Creating socket. Using TLS 1.2. 2025-12-10 19:19:45.908 \| DTC Client socket (2) \| New receive buffer size: 0 2025-12-10 19:19:45.908 \| DTC Client socket (2) \| Connecting to IP: 4.8.170.26. 2025-12-10 19:19:46.020 \| Teton CME Routing \| Network connection to server complete. 2025-12-10 19:19:46.020 \| Teton CME Routing \| Starting socket receive thread. 2025-12-10 19:19:46.020 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2025-12-10 19:19:46.073 \| Socket (1) \| CloseSocket call. 2025-12-10 19:19:46.073 \| Socket (1) \| Shutdown started. Waiting for graceful close. 2025-12-10 19:19:46.073 \| Historical data download thread signaled to stop. 2025-12-10 19:19:46.073 \| HD Request # 11 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SPZ25_FUT_CME 2025-12-10 19:19:46.074 \| HD Request # 11 \| Completion time: 1s. 2025-12-10 19:19:46.074 \| HD Request # 11 \| Intraday data download complete for SPZ25_FUT_CME. Unique request ID: 10 2025-12-10 19:19:46.074 \| Removing historical data download ID 10. 2025-12-10 19:19:46.074 \| Real-time Intraday chart data file updates started for SPZ25_FUT_CME 2025-12-10 19:19:46.074 \| Intraday chart data file opened for SPZ25_FUT_CME 2025-12-10 19:19:46.074 \| HD Request # 11 \| Enabling Intraday chart updating for symbol. 2025-12-10 19:19:46.074 \| 2025-12-10 19:19:46.074 \| No download requests in the queue to start downloads for. 2025-12-10 19:19:46.074 \| Historical data for SPZ25_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-12-10 19:19:46.192 \| Socket (1) \| Socket gracefully closed by remote side. 2025-12-10 19:19:46.192 \| Socket (1) \| Closed. 2025-12-10 19:19:46.477 \| Teton CME Routing \| Setting DTC encoding to Binary VLS 2025-12-10 19:19:46.477 \| Teton CME Routing \| Sending logon request message. 2025-12-10 19:19:46.681 \| Teton CME Routing \| Received logon response. 2025-12-10 19:19:46.681 \| Teton CME Routing \| Server Name: SC DTC Server. 2025-12-10 19:19:46.681 \| Teton CME Routing \| Server protocol version: 8. Client protocol version: 8 2025-12-10 19:19:46.681 \| Teton CME Routing \| Connection error: No trade accounts assigned * 2025-12-10 19:19:46.681 \| Teton CME Routing \| Failed connections: 4 2025-12-10 19:19:46.682 \| Teton CME Routing \| Waiting for socket receive thread to end 2025-12-10 19:19:46.682 \| DTC Client socket (2) \| CloseSocket call. 2025-12-10 19:19:46.682 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2025-12-10 19:19:46.682 \| Teton CME Routing \| Disconnected. 2025-12-10 19:19:46.891 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2025-12-10 19:19:46.891 \| DTC Client socket (2) \| Closed.