Support Board
Date/Time: Wed, 28 Jan 2026 16:29:19 +0000
Window positioning v2826
View Count: 410
| [2025-12-09 20:47:42] |
| User907968 - Posts: 863 |
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Hello I have been testing version 2826 for a short while and noticed that something seems to occasionally go amiss with the window positioning when switching to maximized state and back again. I made two pictures to demonstrate the problem, both of the exact same chart. In the maximized image no region data line is visible, and the chart appears shifted upwards from the bottom edge of the window by approximately the thickness of the title bar. The not-maximized image only serves to demonstrate that the region data line is in fact visible when the chart is not maximized. Weirdly, this does not effect all charts equally, only some. It does not seem to apply to anything other than maximize, tile / tile as grid all position the charts correctlty. One other observation, a couple of times the min/max/close buttons seemed to have become non-responsive (minimizing/maximizing again from the menu corrected it). I should also add, the MDI Window Virtual Space is disabled and I am not running OpenGL at this time. Thanks Date Time Of Last Edit: 2025-12-09 20:49:08
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 maximized.png / V - Attached On 2025-12-09 20:38:41 UTC - Size: 35.59 KB - 75 views not-maximized.png / V - Attached On 2025-12-09 20:38:46 UTC - Size: 40.33 KB - 72 views |
| [2025-12-09 22:21:20] |
| Sierra_Chart Engineering - Posts: 22557 |
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Being this is intermittent, hard to know the exact sequence of events causing it, but we have implemented a patch that hopefully resolves this. Not sure about the menu issue either but we put another patch for that which might help. In general the behavior must relate to incorrect window size coordinates from the operating system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-09 22:21:48
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| [2025-12-09 22:29:33] |
| Sierra_Chart Engineering - Posts: 22557 |
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Thinking about this more, the patch will make no difference. This is purely an operating system issue. Nothing can be trusted in the OS. We now have to find more workarounds. You say this: "and the chart appears shifted upwards from the bottom edge of the window by approximately the thickness of the title bar." Adjust the height of the title bar in the Sierra Chart Global Graphics Settings and see if you notice that this shift increases, proportional to those height changes when it happens. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-09 23:56:16] |
| Sierra_Chart Engineering - Posts: 22557 |
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Never mind the question at post #3. It should not have any effect on the placement of the window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-10 10:46:43] |
| User907968 - Posts: 863 |
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Now testing v2827 I think the title bar height was coincidental, different title bar heights did not make any difference, offset was same (as you expected). Another item approximately the same height as the offset is the MDI tab bar (I had chartbook tabs top / chart tabs bottom). With both sets of MDI tabs disabled, the window positioning was corrected, then after enabling both again, the window position was still correct. I just tested with a few more pre-existing chartbooks and similar behavior was observed - chart offset upwards by some amount when maximized. There seem to be two (related) methods for correting the offset problem (for whichever chart is currently maximized): 1. Disabling / enabling the charts MDI tab 2. Switching between open chartbooks, which I would guess comes as a result of the charts MDI tab being destroyed and recreated. Newly created chartbooks (in v2827) don't seem to suffer the same problem. Date Time Of Last Edit: 2025-12-10 10:47:14
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| [2025-12-10 16:55:26] |
| Sierra_Chart Engineering - Posts: 22557 |
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We need to know if this is consistently the case: Newly created chartbooks (in v2827) don't seem to suffer the same problem. We will need to add additional logging to understand the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-10 19:25:24] |
| User907968 - Posts: 863 |
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We need to know if this is consistently the case
It seems to be, so far. Couple more observations: 1. When opening an old chartbook, whichever chart is active upon opening does not seem to be affected, only when switching charts does the offset present. 2. Dragging the main application window from one monitor to another sometimes resets the offset (for whichever chart is maximized), hitting maximize on the new monitor also seems to reset the offset. |
| [2025-12-10 20:04:04] |
| Sierra_Chart Engineering - Posts: 22557 |
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We are putting out a new release in about 30 minutes which may resolve the problem. We are ignoring, the maximize coordinates, when opening a Chartbook for saved MDI child windows and also floating detached windows. Those coordinates are just likely wrong, with all of the changes. And there is no need for them to be saved anyway. The operating system manages those coordinates automatically when maximizing a window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-10 20:05:26
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| [2025-12-10 20:33:19] |
| Sierra_Chart Engineering - Posts: 22557 |
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The new release is now out. Version 2828. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-10 22:21:21] |
| User907968 - Posts: 863 |
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There is still some strange offset when opening existing chartbooks. Sometimes now it is a downward shift instead, maximized window shows some of the outline at the top and scroll bar is partially obscured by chartbook MDI tabs at bottom. It appears that enabling/showing a control bar also resets the window. I should add, that is with v2828. Date Time Of Last Edit: 2025-12-10 22:22:16
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| [2025-12-11 06:56:10] |
| Sierra_Chart Engineering - Posts: 22557 |
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Update to prerelease version 2829 and we are fairly confident this issue is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-11 06:56:28
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| [2025-12-11 08:20:20] |
| User724532 - Posts: 17 |
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I have 2829 installed. When I open SC, small upper portion of charts are still missing. When I maximize and tile again, charts are fine. My SC opens to external monitor, I have two charts tiled horizontally, control bars (chart) and title bar and scrollbar auto hide enabled.
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| [2025-12-11 14:25:40] |
| User907968 - Posts: 863 |
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Update to prerelease version 2829 and we are fairly confident this issue is now resolved.
I checked v2829 with 30+ chartbooks and all good so far, with regards to chart positioning. Now I see another problem, sorry... Here are two examples: Exception thrown at 0x0000000000000079 in SierraChart_64.exe: 0xC0000005: Access violation executing location 0x0000000000000079.
Unhandled exception at 0x0000000000000079 in SierraChart_64.exe: 0xC000041D: An unhandled exception was encountered during a user callback. Exception thrown at 0x0000000000000000 in SierraChart_64.exe: 0xC0000005: Access violation executing location 0x0000000000000000. Unhandled exception at 0x0000000000000000 in SierraChart_64.exe: 0xC000041D: An unhandled exception was encountered during a user callback. It happened yesterday evening (immediate terminate), but was not debugging at the time and assumed it was something I was doing as the chart had many custom studies applied. Today I recreate using blank chart, no studies at all. 1. Open chart 2. Open floating control bar 3. Close the floating control bar using the [X] button on the control bar itself => Access violation and program terminate immediately Closing control bar via control bar button (on other control bar) may have also caused crash, but could not reliably reproduce that. This was happening in v2829 with OpenGL disabled, I am now back on v2813 and it is stable. Date Time Of Last Edit: 2025-12-11 14:27:05
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| [2025-12-11 15:29:51] |
| Sierra_Chart Engineering - Posts: 22557 |
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Regarding post #13, we will resolve that. Regarding post #12, as long as there is a method to resolve the window position issue and it no longer occurs , then that is the solution: When I open SC, small upper portion of charts are still missing. When I maximize and tile again, charts are fine. Not sure what else we can do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-12 19:02:36] |
| User907968 - Posts: 863 |
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Exception problem mentioned in post #13 seems resolved in v2830. Seems some intermittent problem with the min/res/cls menu options (not displaying) and the min/res/max buttons (not responding to clicks). I only noticed a handful of times when duplicating charts, usually sloution was Window -> Maximize or double click on chart tab. |
| [2025-12-13 13:10:04] |
| User907968 - Posts: 863 |
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I hate to keep adding things to the list of small problems, but I just notice that control bar tooltips are not working any more in v2830/31. Instead of text showing there is just a tiny box. Not massively important to me personally, but I mention it anyway. |
| [2025-12-13 16:39:22] |
| Sierra_Chart Engineering - Posts: 22557 |
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This should be resolved in 2831: Seems some intermittent problem with the min/res/cls menu options (not displaying) and the min/res/max buttons (not responding to clicks). I only noticed a handful of times when duplicating charts, usually sloution was Window -> Maximize or double click on chart tab. Not a problem for us to resolve: I hate to keep adding things to the list of small problems, but I just notice that control bar tooltips are not working any more in v2830/31.
Instead of text showing there is just a tiny box. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-13 18:44:12] |
| Sierra_Chart Engineering - Posts: 22557 |
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Hover Text is resolved in 2832.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-14 16:33:48] |
| User907968 - Posts: 863 |
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Seems some intermittent problem with the min/res/cls menu options (not displaying) and the min/res/max buttons (not responding to clicks). I only noticed a handful of times when duplicating charts, usually sloution was Window -> Maximize or double click on chart tab. Still seeing the buttons problem when duplicating charts in v2833. |
| [2025-12-14 18:01:14] |
| Sierra_Chart Engineering - Posts: 22557 |
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We do see some issues with this. We are resolving.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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