Support Board
Date/Time: Mon, 22 Dec 2025 22:03:47 +0000
LOADING & REFRESH ISSUE
View Count: 244
| [2025-11-04 16:30:21] |
| User645382 - Posts: 10 |
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Hello I trade NQ Futures contract and use 1 min tick chart during trade have frequent downloading or refresh issue. I have 16 GB ram & my processor i7-4770 CPU. Even during the replay i have the same issue. Please help with any suggestions |
| [2025-11-04 16:32:04] |
| John - SC Support - Posts: 43581 |
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What exactly is occurring? What do you mean by "frequent downloading or refresh issues"? What is occurring, what do you see, when this happens? Also, what is "Global Settings >> Data/Trade Service Settings >> Current Selected Service" set to? And what is one symbol for which you are having an issue - we need the symbol exactly as it is entered for the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-05 00:20:21] |
| User645382 - Posts: 10 |
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-it is set to SC Data, The chart symbol is NQZ25-CME, FREQUENT "Downloading Data " is the msg i get on the screen.
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| [2025-11-05 03:43:50] |
| Sierra_Chart Engineering - Posts: 21944 |
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Possibly this is the issue: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.3 - Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-05 03:46:31] |
| Sierra_Chart Engineering - Posts: 21944 |
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This means you are losing the connection to the server: , FREQUENT "Downloading Data " is the msg i get on the screen.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-07 21:34:42] |
| User645382 - Posts: 10 |
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Hello Please see attached screen shot you had requested. this happens every Min because I am using 1 min Chart Please help |
Attachment Deleted.  Loading or Refresh ISSUE.jpg / V - Attached On 2025-11-07 21:34:15 UTC - Size: 1.77 MB - 22 views |
| [2025-11-07 22:03:03] |
| John - SC Support - Posts: 43581 |
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Have you gone through the items as referenced in post #4?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-07 23:11:10] |
| User645382 - Posts: 10 |
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Hello John , There is so much of beat around the Bush are you referring to my Computer specs ?? Please see attached OR are you suggesting me to switch over to TETEON service Thanks Sri |
Private File |
| [2025-11-08 21:35:41] |
| Sierra_Chart Engineering - Posts: 21944 |
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Go to that specific chart which is reloading and go to Chart >> Chart Settings. On the title bar of the Chart Settings window do you see "| RefBy:" . If so, what are the chart numbers shown after it?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-08 21:36:55
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| [2025-11-08 21:55:58] |
| User645382 - Posts: 10 |
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Hello John Really appreciate your reply on the weekend, thanks a lot Pls see attached sc i dosn see RefBy anywhere |
| ChartSetting SC.png / V - Attached On 2025-11-08 21:54:34 UTC - Size: 41.68 KB - 19 views |
| [2025-11-10 15:09:05] |
| John - SC Support - Posts: 43581 |
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After you have had the issue of the "Downloading" message showing up, get us your Message Log so we can see if you are having disconnections. Follow these instructions to get us your log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-10 18:25:54] |
| User645382 - Posts: 10 |
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Hello I have sent the log via " send for analysis " Please check and let me Know Thanks Sri |
| [2025-11-10 20:13:39] |
| John - SC Support - Posts: 43581 |
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You have some kind of issue with your NQ charts. Especially charts 7 and 8, but we see a lot of reloading for other NQ charts as well. We think you have some kind of a circular reference occurring that the system has not caught. Where chart 7 references something it needs from Chart 8, and chart 8 is looking for something it needs from Chart 7. Study/Price Overlays, in particular would do this, but there other studies as well. You really need to go through the NQ charts and make sure you do not have any circular references. We would recommend removing any references to other charts to start with, then building back up again ensuring that you do not create a circular reference again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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