Support Board
Date/Time: Mon, 10 Nov 2025 00:12:26 +0000
Denali Data Feed Not Updating When Connected to Interactive Brokers
View Count: 222
| [2025-09-23 07:31:51] |
| User760276 - Posts: 1 |
|
Hello, I have connected Sierra Chart to an Interactive Brokers Paper Account successfully through IB Gateway. Order routing is working correctly, but the charts are not updating in real time when IB is the selected service. Goal: - Use Denali Data Feed for real-time CME futures data. - Use Interactive Brokers only for order routing. Steps I’ve already tried: - Enabled Allow Support for Sierra Chart Data Feeds. - Checked and updated Symbol Settings. - Disconnected/reconnected and restarted Sierra multiple times. Problem: Despite this, Sierra still tries to use IB’s data feed instead of Denali. The chart remains frozen, while orders route fine. Question: How can I properly force Sierra to use Denali for the chart while routing all trades to IB (through the Paper Account)? Thank you for your help. |
| [2025-09-23 15:53:04] |
| John - SC Support - Posts: 42874 |
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You need to setup the Denali Exchange Data Feed. You do not have any exchanges currently active, therefore you will not get any real-time data from us, and that is why the system is trying to get the data from Interactive Brokers. If you are wanting data for the CME Group, then keep in mind that you need a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We mention the above in particular, because the Paper trading account with Interactive Brokers will not qualify for this requirement. You need to have a live and funded account with Interactive Brokers to meet the CME Group Non-Professional requirement. You can then connect to that live account to verify your non-professional standing and then connect to the paper trading account for your trading. The instructions to setup the data for the CME Group are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The instructions to setup the data for other exchanges that are available from our Denali Exchange Data Feed are here: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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