Support Board
Date/Time: Mon, 10 Nov 2025 03:15:54 +0000
Post From: Denali Data Feed Not Updating When Connected to Interactive Brokers
| [2025-09-23 15:53:04] |
| John - SC Support - Posts: 42874 |
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You need to setup the Denali Exchange Data Feed. You do not have any exchanges currently active, therefore you will not get any real-time data from us, and that is why the system is trying to get the data from Interactive Brokers. If you are wanting data for the CME Group, then keep in mind that you need a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We mention the above in particular, because the Paper trading account with Interactive Brokers will not qualify for this requirement. You need to have a live and funded account with Interactive Brokers to meet the CME Group Non-Professional requirement. You can then connect to that live account to verify your non-professional standing and then connect to the paper trading account for your trading. The instructions to setup the data for the CME Group are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The instructions to setup the data for other exchanges that are available from our Denali Exchange Data Feed are here: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |