Support Board
Date/Time: Tue, 16 Sep 2025 11:31:01 +0000
ES price difference
View Count: 124
| [2025-09-09 13:51:42] |
| User575399 - Posts: 333 |
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Why is my ES chart price (U contract) price differ from the CME price and other platforms I have open in real time?
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| [2025-09-09 14:03:08] |
| Sierra_Chart Engineering - Posts: 20894 |
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You are receiving delayed data. The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-09-09 14:03:29
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| [2025-09-09 14:14:59] |
| User575399 - Posts: 333 |
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Still delayed . Why do I need to do this once a month???
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| [2025-09-09 14:17:15] |
| User575399 - Posts: 333 |
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It was working yesterday and I use Stage 5 . I just want this to work WTF???
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| [2025-09-09 14:20:09] |
| User575399 - Posts: 333 |
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What do I need to do to get this working????????????????
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| [2025-09-09 14:25:12] |
| User575399 - Posts: 333 |
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What do I need to do to get this working????????????????
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| [2025-09-09 14:50:31] |
| John - SC Support - Posts: 41827 |
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Everything on your account looks good, so you should be getting real-time data for the CME exchange, as you have the "CME With Market Depth for Non-Professional Trading Accounts" active. Note that this is just the CME exchange, not the full CME Group. If you are having a problem with an instrument traded on the CME Exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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