Support Board
Date/Time: Tue, 26 Aug 2025 03:51:52 +0000
[URGENT] Denali data - cant set it up
View Count: 38
| [2025-08-25 13:34:00] |
| maxima120 - Posts: 153 |
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I have 2 problems. I changed my service package to 10 as I am trying to get Denali real-time data. I activated CME non-pro on the website. However the NQ chart show "delayed" in the header. Another problem - I tried to follow your instructions to connect to my trading account with Rithmic, as instructed here: https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ConnectingOnlyOnceAMonthToTradingAccount. However it says "Error connecting to Data or Trading service" - i filled all 3 sets of fields - trading, market data, historical data with username and password I use for a decade.. Can you help please. |
| [2025-08-25 14:07:19] |
| Sierra_Chart Engineering - Posts: 20734 |
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The reason the data is still delayed is because of the reason explained at the end of this post. Regarding connecting to Rithmic, contact your broker for help with that. Here are the instructions that we have for that: Rithmic Trading Platform Service: Setup Instructions The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.
Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-25 14:07:41
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| [2025-08-25 14:29:53] |
| maxima120 - Posts: 153 |
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yeah. all sorted out now. thanks. i missed the "server" setting for rithmic
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