Support Board
Date/Time: Mon, 01 Sep 2025 15:41:40 +0000
Instances Corrupted
View Count: 223
| [2025-08-22 16:17:23] |
| User303857 - Posts: 158 |
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Thank You
Date Time Of Last Edit: 2025-08-25 06:20:14
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| [2025-08-22 18:03:39] |
| John - SC Support - Posts: 41545 |
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Exit from one of the non-working instances and then start it again. If you have chartbooks set to automatically load, then wait for them to "load"; if you do not have chartbooks set to automatically load, then open a chartbook and wait for it to "load". Then get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-22 21:41:58] |
| John - SC Support - Posts: 41545 |
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It is not trying to open chartbooks from the main instance. There are chartbooks from this instance that are trying to be opened, but they do not exist in this instances Data folder, as noted by these messages: 2025-08-22 12:36:16.463 | Files to Open on Startup | File does not exist: C:\SierraChart\SierraChart2735\SierraChartInstance_5\Data\MNQ 7 AM NEWS.Cht
2025-08-22 12:36:16.463 | Files to Open on Startup | File does not exist: C:\SierraChart\SierraChart2735\SierraChartInstance_5\Data\MNQ OPEN.Cht 2025-08-22 12:36:31.534 | Files to Open on Startup | File does not exist: C:\SierraChart\SierraChart2735\SierraChartInstance_5\Data\1100 ES MNQ.Cht 2025-08-22 12:36:31.534 | Files to Open on Startup | File does not exist: C:\SierraChart\SierraChart2735\SierraChartInstance_5\Data\mNQ DIS 1.Cht 2025-08-22 12:36:31.534 | Files to Open on Startup | File does not exist: C:\SierraChart\SierraChart2735\SierraChartInstance_5\Data\ES ZIG ZAG 55.Cht Files to Open on Startup | File does not exist: C:\SierraChart\SierraChart2735\SierraChartInstance_5\Data\RANGE PER BAR NQ.Cht 2025-08-22 12:36:32.179 | Files to Open on Startup | File does not exist: C:\SierraChart\SierraChart2735\SierraChartInstance_5\Data\ES VOL 30 MIN GREY.Cht 2025-08-22 12:36:32.179 | Files to Open on Startup | File does not exist: C:\SierraChart\SierraChart2735\SierraChartInstance_5\Data\EASY EYE COLOR ES.Cht If you want these files to automatically open, then you need to have them in the Data folder for this specific instance. If you do not want them to open in this instance, then you need to remove them from the automatically open option. Refer to the following: General Settings Window: Select Files to Open On Startup (Global Settings >> General Settings >> General >> Startup) Also, turn off the NTP options in your sub-instances. You only need the main instance to do this. Note the following message related to this: 2025-08-22 12:37:08.835 | NTP Client | Set System Time failed: Windows error code 1314: A required privilege is not held by the client.
The chartbook that does open then has a problem loading the data, as it is stating that the symbols are incorrect. Note this line from the log: 2025-08-22 12:36:18.420 | MNQU25_FUT_CME [C] 555 Trades #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart.
But these symbols are correct if the main instance is connected to the Teton CME Order Routing service, which is what our servers show you are connected to. Were you connected to Teton when you got this log? If you change your service in the main instance, then you may need to change the symbols in the sub-instances by selecting "Edit >> Translate Symbols to Current Service". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-24 22:40:55] |
| Sierra_Chart Engineering - Posts: 20788 |
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The last two post, have been deleted, and are technically completely incorrect and we will not accept that on this board and we are going to ban you if you post that again. That type of commentary is only applicable to Microsoft not Sierra Chart. We have not even had any chance to get to this thread. Wait until we can respond. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-24 22:42:13
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| [2025-08-29 11:10:10] |
| Sierra_Chart Engineering - Posts: 20788 |
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We apologize for the delay here. There are two things that we have done. First we have made sure, that the Files to Open on Startup functionality: General Settings Window: Open Files On Startup (Global Settings >> General Settings >> General >> Startup) will only open Chartbooks belonging to that instance. This is working as expected. And in the latest prerelease we have also added the ability through the File menu to start a particular sub instance #2 through 15. This is a very helpful feature with managing instances. Instructions to update: Software Download: Fast Update Update to the prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-29 17:07:44
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