Support Board
Date/Time: Tue, 13 Jan 2026 23:37:24 +0000
Problème de connexion au flux en temps réel via TWS / Interactive Brokers
View Count: 320
| [2025-07-31 17:39:01] |
| User698748 - Posts: 7 |
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Objet : Problème de connexion au flux en temps réel via TWS / Interactive Brokers Bonjour, Je vous contacte car je rencontre actuellement un problème de connexion au flux en temps réel via votre plateforme. Chaque mois, je me connecte en utilisant TWS (Trader Workstation) pour accéder au flux de données en temps réel fourni par Interactive Brokers, en suivant scrupuleusement le protocole habituel. Jusqu’à présent, tout fonctionnait parfaitement. Cependant, au cours du mois de juillet, cette connexion a échoué malgré le respect des procédures. Tous les outils (Sierra Chart, TWS, etc.) ont été mis à jour, mais je ne reçois plus le flux de données en temps réel comme auparavant. Je vous serais reconnaissant si vous pouviez : Vérifier si la connexion entre Sierra Chart et Interactive Brokers fonctionne normalement de votre côté. Me transmettre le protocole officiel et à jour à suivre pour assurer la bonne connexion entre les deux systèmes. Je vous remercie par avance pour votre aide. Cordialement, |
| [2025-07-31 18:05:38] |
| John - SC Support - Posts: 43962 |
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From Google Translate: Subject: Problem connecting to the real-time feed via TWS / Interactive Brokers
Hello, I'm contacting you because I'm currently experiencing a problem connecting to the real-time feed via your platform. Every month, I connect using TWS (Trader Workstation) to access the real-time data feed provided by Interactive Brokers, strictly following the usual protocol. Until now, everything worked perfectly. However, during the month of July, this connection failed despite following the procedures. All tools (Sierra Chart, TWS, etc.) have been updated, but I am no longer receiving the real-time data feed as before. I would be grateful if you could: Check if the connection between Sierra Chart and Interactive Brokers is working normally on your end. Send me the official and up-to-date protocol to follow to ensure a proper connection between the two systems. Thank you in advance for your help. Sincerely, The exchanges that you had active with our Denali Exchange Data Feed did not renew on July 1, 2025, due to insufficient funds in your account at that time. You can activate the exchange(s) at the following links: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX#Exchanges Keep in mind that the exchanges are not pro-rated and renew on a calendar month basis. So you may want to wait until tomorrow (August 1, 2025) before activating any exchanges. Otherwise, if you activate an exchange today (July 31, 2025) you will pay the full price for the exchange(s) just to get the data for today. You will then pay the full amount again tomorrow (August 1, 2025) to get the data for August. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-01 07:11:25] |
| User698748 - Posts: 7 |
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Bonjour Merci pour votre retour, tout est rentré dans l ordre Bon weekend |
| [2026-01-08 18:32:23] |
| User698748 - Posts: 7 |
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Bonjour je vous contact parce que je rencontre des problèmes. Toutes mes costums studyes ne sont plus sur mes graphiques et je ne peux plus les réactionnées. Les studyes sont toujours dans les dossiers ACS mais je me peux plus les activées, la touche ADD m est plus valide. Est ce qu il y a une solution pour rétablir tous mes graphiques. Merci pour votre retour. Cordialement Monsieur Arnaud |
| [2026-01-08 22:56:48] |
| John - SC Support - Posts: 43962 |
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From Google Translate: Hello, I am contacting you because I am experiencing problems. All my custom studies are no longer on my charts and I can no longer reactivate them.
The studies are still in the ACS folders, but I can no longer activate them; the ADD button is no longer working. Is there a solution to restore all my charts? Thank you for your reply. Sincerely, Mr. Arnaud The custom study DLL file should be in the 'Data' folder under the main Sierra Chart installation folder. They should not be in the ACS_Source folder. The .cpp files (actual source code files) may be located in your ACS_Source folder, but if you did not develop these studies, then you would most likely not the source code. So we are not certain of what you are seeing in this folder. For custom studies, if you do not have the DLLs, but you have the .cpp files, then you can rebuild them. Otherwise, if you got the files from someone else, then you would need to talk to them about it. If you are referring to the standard Sierra Chart studies are not available, then this would mean that the "SierraChartStudes_64.dll" file is missing from your system. This would typically be caused by anti-virus software incorrectly thinking the file is malicious. You would need to set an exception in your anti-virus software for the Sierra Chart folder. Then you can "reinstall" the same version you are on now (or upgrade to the latest version if you like). This will fill in any missing files. To reinstall the same version, follow these instructions and select the same version you are on now: Software Download: Full Control Rollback Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-09 10:17:12] |
| User698748 - Posts: 7 |
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Bonjour, Oui je suis d accord avec vous tous les dossiers sont à la bonne place. Voici une photo de l ERREUR. Merci pour votre retour. |
Attachment Deleted.  Capture d'écran 2026-01-09 105431.png / V - Attached On 2026-01-09 10:15:14 UTC - Size: 51.19 KB - 4 views |
| [2026-01-09 16:17:11] |
| John - SC Support - Posts: 43962 |
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You have started Sierra Chart in "Safe Mode". In this mode, you can not load custom studies. You need to restart Sierra Chart and turn off "Safe Mode". Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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