Support Board
Date/Time: Wed, 14 Jan 2026 01:33:31 +0000
Post From: Problème de connexion au flux en temps réel via TWS / Interactive Brokers
| [2026-01-08 22:56:48] |
| John - SC Support - Posts: 43962 |
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From Google Translate: Hello, I am contacting you because I am experiencing problems. All my custom studies are no longer on my charts and I can no longer reactivate them.
The studies are still in the ACS folders, but I can no longer activate them; the ADD button is no longer working. Is there a solution to restore all my charts? Thank you for your reply. Sincerely, Mr. Arnaud The custom study DLL file should be in the 'Data' folder under the main Sierra Chart installation folder. They should not be in the ACS_Source folder. The .cpp files (actual source code files) may be located in your ACS_Source folder, but if you did not develop these studies, then you would most likely not the source code. So we are not certain of what you are seeing in this folder. For custom studies, if you do not have the DLLs, but you have the .cpp files, then you can rebuild them. Otherwise, if you got the files from someone else, then you would need to talk to them about it. If you are referring to the standard Sierra Chart studies are not available, then this would mean that the "SierraChartStudes_64.dll" file is missing from your system. This would typically be caused by anti-virus software incorrectly thinking the file is malicious. You would need to set an exception in your anti-virus software for the Sierra Chart folder. Then you can "reinstall" the same version you are on now (or upgrade to the latest version if you like). This will fill in any missing files. To reinstall the same version, follow these instructions and select the same version you are on now: Software Download: Full Control Rollback Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |