Support Board
Date/Time: Sat, 05 Jul 2025 10:23:19 +0000
Add Custom Studies
View Count: 74
| [2025-06-26 15:17:48] |
| User352781 - Posts: 26 |
|
Hello Support, I have compiled a new C++ code and after a successful compliment of the code I am not able to find it in my custom studies. I have done this before and never had this issue. Need help Please. Thank you!! |
| [2025-06-26 16:06:57] |
| John - SC Support - Posts: 40745 |
|
Make sure the DLL file is in the "Data" folder under your main Sierra Chart installation folder. If it is properly in that location, then we would need to see your Message Log to see if there is some problem with the file. Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for a symbol through "File >> Find Symbol". Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". Select "Analysis >> Studies" to open the Studies to Graph window. Select the "Add Custom Study" button on this window. If your DLL is listed on the next window, then open that section. If there is nothing there, then proceed. If there are studies listed, then select one and select the "Add" button. Select "OK" to close the Studies to Graph window. Provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-27 18:18:28] |
| User352781 - Posts: 26 |
|
Hello support I just shared the message log from the Send For Analysis of the Message Log. Also copied below. 2025-06-27 16:13:15.963 | Trade activity files set size: 1 2025-06-27 16:13:15.998 | Reading Internal Order ID file. 2025-06-27 16:13:15.999 | Reading Trade Orders file. 2025-06-27 16:13:15.999 | Reading Trade Positions file. 2025-06-27 16:13:15.999 | Reading Trade Account Data files. 2025-06-27 16:13:16.000 | Software version: 2768 64-bit 2025-06-27 16:13:16.000 | Primary Thread ID: 2296 2025-06-27 16:13:16.000 | Usage end date: 2025-11-25 2025-06-27 16:13:16.000 | Enabled for: Sierra Chart Historical Data Service. 2025-06-27 16:13:16.000 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-06-27 16:13:16.000 | Enabled for: Delayed Denali Exchange Data Feed. 2025-06-27 16:13:16.000 | Enabled for exchange2: CME (Trading Account Required) 2025-06-27 16:13:16.000 | Enabled for exchange2: CBOT (Trading Account Required) 2025-06-27 16:13:16.000 | Enabled for exchange2: COMEX (Trading Account Required) 2025-06-27 16:13:16.000 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-06-27 16:13:16.000 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-06-27 16:13:16.000 | Current selected Data/Trading service: CQG WebAPI 2025-06-27 16:13:16.000 | Custom symbol settings values: enabled 2025-06-27 16:13:16.000 | Chart Update Interval: 400 2025-06-27 16:13:16.000 | Intraday Data Storage Time Unit: 0 2025-06-27 16:13:16.000 | Time Zone: +00:00:00 (UTC+00) 2025-06-27 16:13:16.000 | 2025-06-27 16:13:16 Local computer time in UTC 2025-06-27 16:13:16.000 | 2025-06-27 16:13:16 Local computer time in SC Time Zone 2025-06-27 16:13:16.000 | 2025-06-27 16:13:15 Server time in UTC 2025-06-27 16:13:16.000 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-06-27 16:13:16.000 | Program path: C:\SierraChart\ 2025-06-27 16:13:16.000 | Data Files path: C:\SierraChart\Data\ 2025-06-27 16:13:16.001 | OS Version Number: 10.0 2025-06-27 16:13:16.001 | Locale Setting: C 2025-06-27 16:13:16.001 | DLLs: sst_FreeBundle_64.dll, sst_FreeBundle_ARM64.dll, UserContributedStudies_64.dll 2025-06-27 16:13:16.001 | Allowed protected custom studies: SST_FreeBundle 2025-06-27 16:13:16.001 | Crash reporter started: true 2025-06-27 16:13:16.001 | 2025-06-27 16:13:16.016 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. 2025-06-27 16:13:16.086 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-06-27 16:13:16.117 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-06-27 16:13:16.117 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-06-27 16:13:16.144 | Received 5 login tokens. 2025-06-27 16:13:16.637 | Symbol settings MD5 received. Request ID: 1. 2025-06-27 16:13:16.637 | Requested symbol settings for service code cqg. Request ID: 2. 2025-06-27 16:13:17.335 | Symbol settings received. Request ID: 2. 2025-06-27 16:13:18.527 | Requested user files to download. 2025-06-27 16:13:18.782 | File to download: sst_FreeBundle_ARM64.dll. Action: 1 2025-06-27 16:13:18.783 | File to download: sst_FreeBundle_64.dll. Action: 1 2025-06-27 16:13:18.784 | User files to download complete 2025-06-27 16:13:20.521 | 2025-06-27 16:13:20.521 | CQG WebAPI | Connecting to server api.cqg.com 2025-06-27 16:13:20.521 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2025-06-27 16:13:20.534 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2025-06-27 16:13:20.534 | CQG WebSocket socket (1) | New receive buffer size: 0 2025-06-27 16:13:20.534 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2025-06-27 16:13:20.573 | CQG WebSocket | Opening WebSocket. 2025-06-27 16:13:20.573 | CQG WebSocket | Sending WebSocket handshake. 2025-06-27 16:13:20.692 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2025-06-27 16:13:20.692 | CQG WebSocket | Server header | Connection: Upgrade 2025-06-27 16:13:20.692 | CQG WebSocket | Server header | Sec-WebSocket-Accept: +iuA0aYidGtXQaLeeTImVuwDeAk= 2025-06-27 16:13:20.692 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2025-06-27 16:13:20.692 | CQG WebSocket | Server header | Upgrade: websocket 2025-06-27 16:13:20.692 | CQG WebSocket | Server header | 2025-06-27 16:13:20.692 | CQG WebSocket | Web socket state is now open. 2025-06-27 16:13:20.692 | CQG WebAPI | WebSocket connected. 2025-06-27 16:13:20.692 | CQG WebAPI | Sending market data logon message. 2025-06-27 16:13:20.785 | CQG WebAPI | Base Time: 2025-06-21T22:29:49. 2025-06-21 22:29:49 2025-06-27 16:13:20.785 | CQG WebAPI | Logon successful. Session Token = gs5lOg7UAyaZFbhQSSaykryFbVnm4jWWsMSiMzv88sM1bMad+QpbaGzmW2F96ggDvPn+mHI3Wjo 2025-06-27 16:13:20.785 | CQG WebAPI | Connection to server complete. 2025-06-27 16:13:20.786 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-06-27 16:13:20.786 | Updated verified funded futures trading account ending date to: 2025-07-27 16:13:20 2025-06-27 16:13:20.786 | CQG WebAPI | Sending Trade Accounts request message. 2025-06-27 16:13:20.875 | CQG WebAPI | Brokerage name: AMP. Account Name: 150868 2025-06-27 16:13:20.875 | Updated verified funded futures trading account ending date to: 2025-07-27 16:13:20 2025-06-27 16:13:20.875 | CQG WebAPI | Sending collateral subscribe request. 2025-06-27 16:13:21.042 | CQG WebAPI | Sending positions subscribe request. RequestID: 709614 2025-06-27 16:13:21.042 | CQG WebAPI | Sending orders subscribe request. RequestID: 709615 2025-06-27 16:13:23.740 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-06-27 16:13:23.762 | F.US.EPU25 [CV] Renko 40t #1 | Reloading chart. 2025-06-27 16:13:23.765 | Starting DelayedDownloadMonitoringTimer 2025-06-27 16:13:23.765 | Starting HDTimeoutTimer 2025-06-27 16:13:23.765 | Added historical Intraday data request for F.US.EPU25 to the queue. 2025-06-27 16:13:23.766 | Triggering next historical data download in queue. 2025-06-27 16:13:23.790 | F.US.EPU25 [CV] Renko 40t #1 | Waiting for historical downloads to complete with the IDs: 1, 2025-06-27 16:13:23.797 | Mapping F.US.EPU25 to ESU25. Service code: cme 2025-06-27 16:13:23.797 | Using symbol data fast lookup vector 2025-06-27 16:13:23.797 | HD Request # 1 | Downloading Intraday chart data for F.US.EPU25 to the file F.US.EPU25.scid. Service: cme 2025-06-27 16:13:23.797 | HD Request # 1 | Download start date-time: 2025-06-27 16:12:47.000000. File last date-time: 2025-06-27 16:12:47.553001 2025-06-27 16:13:23.797 | HD Request # 1 | Using server: ds26.sierracharts.com port 10149 2025-06-27 16:13:23.802 | Socket (2) | Creating socket. 2025-06-27 16:13:23.802 | Socket (2) | New receive buffer size: 0 2025-06-27 16:13:23.802 | Socket (2) | Connecting to IP: 64.152.155.17. 2025-06-27 16:13:23.861 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-06-27 16:13:23.861 | HD Request # 1 | Sending historical data logon request message. 2025-06-27 16:13:23.930 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-06-27 16:12:47. Record interval: 0. Symbol: ESU25 2025-06-27 16:13:23.955 | HD Request # 1 | Decompressing data. 2025-06-27 16:13:23.983 | HD Request # 1 | Receiving Intraday data for F.US.EPU25 starting at 2025-06-27 16:12:47.088000 2025-06-27 16:13:23.984 | Socket (2) | CloseSocket call. 2025-06-27 16:13:23.984 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-06-27 16:13:23.984 | Historical data download thread signaled to stop. 2025-06-27 16:13:23.985 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-06-27 16:12:47.695000. 2025-06-27 16:13:23.985 | HD Request # 1 | Received 939 Intraday data records from 2025-06-27 16:12:47.088000 to 2025-06-27 16:13:21.312000 (34.2 seconds. Delay: 2.7 seconds) and wrote 934 records for F.US.EPU25 2025-06-27 16:13:23.992 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-06-27 16:13:21.312000 2025-06-27 16:13:23.992 | HD Request # 1 | Completion time: 0s. 2025-06-27 16:13:23.992 | HD Request # 1 | Intraday data download complete for F.US.EPU25. Unique request ID: 1 2025-06-27 16:13:23.992 | Removing historical data download ID 1. 2025-06-27 16:13:23.992 | Real-time Intraday chart data file updates started for F.US.EPU25 2025-06-27 16:13:23.992 | Intraday chart data file opened for F.US.EPU25 2025-06-27 16:13:23.992 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-06-27 16:13:23.992 | 2025-06-27 16:13:23.992 | No download requests in the queue to start downloads for. 2025-06-27 16:13:23.992 | Historical data for F.US.EPU25 is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-06-27 16:13:24.013 | Socket (2) | Socket gracefully closed by remote side. 2025-06-27 16:13:24.013 | Socket (2) | Closed. 2025-06-27 16:13:24.162 | F.US.EPU25 [CV] Renko 40t #1 | Download is complete for all contract months in chart. Proceeding with data load. 2025-06-27 16:13:24.163 | F.US.EPU25 [CV] Renko 40t #1 | Reloading chart. | Number times message added: 1 2025-06-27 16:13:24.976 | Denali Data Feed | Starting real-time market data updates for: F.US.EPU25 (ESU25). ID: 1 Service code: cme 2025-06-27 16:13:24.977 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 2025-06-27 16:13:24.977 | CQG WebAPI | Sending symbol resolution request for F.US.EPU25. ID: 709616 2025-06-27 16:13:24.978 | Denali Data Feed | Requesting security definition data for: F.US.EPU25 (ESU25). ID: 1 2025-06-27 16:13:24.978 | DTC Client socket (2) | Creating socket. 2025-06-27 16:13:24.978 | DTC Client socket (2) | New receive buffer size: 0 2025-06-27 16:13:24.978 | DTC Client socket (2) | Connecting to IP: 67.214.125.5. 2025-06-27 16:13:25.012 | Denali Data Feed | Network connection to server complete. 2025-06-27 16:13:25.012 | Denali Data Feed | Starting socket receive thread. 2025-06-27 16:13:25.012 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-06-27 16:13:25.013 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPU25. Search Symbol: F.US.EPU25. Request ID: 709616. Contract ID: 1. 2025-06-27 16:13:25.079 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-06-27 16:13:25.079 | Denali Data Feed | Sending logon request message. 2025-06-27 16:13:25.579 | Denali Data Feed | Received logon response. 2025-06-27 16:13:25.579 | Denali Data Feed | Server Name: SC Realtime Server. 2025-06-27 16:13:25.579 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-06-27 16:13:25.579 | Denali Data Feed | Successfully connected. 2025-06-27 16:13:25.579 | Denali Data Feed | Trading is not supported. 2025-06-27 16:13:25.579 | Denali Data Feed | MarketDepthIsSupported: 1 2025-06-27 16:13:25.579 | Added historical Intraday data request for F.US.EPU25 to the queue. 2025-06-27 16:13:25.579 | Intraday data recording state for symbol F.US.EPU25 is set to download 'Pending'. 2025-06-27 16:13:25.579 | Triggering next historical data download in queue. 2025-06-27 16:13:25.579 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPU25 -> ESU25 2025-06-27 16:13:25.579 | Delaying start of download for F.US.EPU25. 2025-06-27 16:13:25.704 | Denali Data Feed | Setting external service identifier for symbol F.US.EPU25 to 14160 2025-06-27 16:13:25.704 | Denali Data Feed | Received security definition for symbol F.US.EPU25 2025-06-27 16:13:28.406 | F.US.EPU25 [CV][M] Renko 40t #1 | Chart data loading complete. 2025-06-27 16:13:30.752 | HD Request # 2 | Downloading Intraday chart data for F.US.EPU25 to the file F.US.EPU25.scid. Service: cme 2025-06-27 16:13:30.753 | HD Request # 2 | Download start date-time: 2025-06-27 16:13:21.000000. File last date-time: 2025-06-27 16:13:21.312000 2025-06-27 16:13:30.753 | HD Request # 2 | Using server: ds28.sierracharts.com port 10150 2025-06-27 16:13:30.753 | Socket (3) | Creating socket. 2025-06-27 16:13:30.753 | Socket (3) | New receive buffer size: 0 2025-06-27 16:13:30.753 | Socket (3) | Connecting to IP: 67.214.125.5. 2025-06-27 16:13:30.838 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-06-27 16:13:30.838 | HD Request # 2 | Sending historical data logon request message. 2025-06-27 16:13:30.923 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-06-27 16:13:21. Record interval: 0. Symbol: ESU25 2025-06-27 16:13:30.962 | HD Request # 2 | Decompressing data. 2025-06-27 16:13:30.996 | HD Request # 2 | Receiving Intraday data for F.US.EPU25 starting at 2025-06-27 16:13:21.312000 2025-06-27 16:13:30.996 | Socket (3) | CloseSocket call. 2025-06-27 16:13:30.997 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-06-27 16:13:30.997 | Historical data download thread signaled to stop. 2025-06-27 16:13:30.997 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-06-27 16:13:22.638000. 2025-06-27 16:13:30.997 | HD Request # 2 | Received 91 Intraday data records from 2025-06-27 16:13:21.312000 to 2025-06-27 16:13:27.005000 (5.7 seconds. Delay: 4.0 seconds) and wrote 90 records for F.US.EPU25 2025-06-27 16:13:31.006 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2025-06-27 16:13:27.005000 2025-06-27 16:13:31.006 | Added 50 Time and Sales records to Intraday data file for F.US.EPU25 after download. 2025-06-27 16:13:31.006 | HD Request # 2 | Completion time: 1s. 2025-06-27 16:13:31.006 | HD Request # 2 | Intraday data download complete for F.US.EPU25. Unique request ID: 2 2025-06-27 16:13:31.006 | Removing historical data download ID 2. 2025-06-27 16:13:31.006 | Real-time Intraday chart data file updates started for F.US.EPU25 2025-06-27 16:13:31.006 | Intraday chart data file opened for F.US.EPU25 2025-06-27 16:13:31.006 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-06-27 16:13:31.006 | 2025-06-27 16:13:31.006 | No download requests in the queue to start downloads for. 2025-06-27 16:13:31.032 | Socket (3) | Socket gracefully closed by remote side. 2025-06-27 16:13:31.032 | Socket (3) | Closed. 2025-06-27 16:13:36.022 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU25.scid. Thread ID: 5824 2025-06-27 16:13:40.879 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-06-27 16:13:41.086 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-07-26"}. Success=true 2025-06-27 18:02:32.493 | Created process C:\SierraChart\NPP\notepad++.exe. Current folder: C:\SierraChart\NPP 2025-06-27 18:03:56.934 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. 2025-06-27 18:03:56.935 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | New receive buffer size: 0 2025-06-27 18:03:56.935 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 67.214.125.8. 2025-06-27 18:04:00.900 | The compiler response is empty. 2025-06-27 18:04:00.913 | Setting study DLL module function objects to indicate DLL is not loaded: C:\SierraChart\Data\Excussion.dll 2025-06-27 18:04:00.913 | Study DLL module not found for: C:\SierraChart\Data\Excussion.dll 2025-06-27 18:04:01.161 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. 2025-06-27 18:04:01.161 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. 2025-06-27 18:04:01.194 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. 2025-06-27 18:04:01.194 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Closed. 2025-06-27 18:04:15.923 | Found DLL: C:\SierraChart\Data\Excussion.dll 2025-06-27 18:04:15.923 | Found DLL: C:\SierraChart\Data\sst_FreeBundle.dll 2025-06-27 18:04:15.923 | Found DLL: C:\SierraChart\Data\UserContributedStudies.dll 2025-06-27 18:04:15.925 | No custom study function names found in C:\SierraChart\Data\Excussion_64.dll 2025-06-27 18:04:15.925 | InternalVersionNumberToFileNameMap is empty for Excussion 2025-06-27 18:04:15.925 | Closest match search for: C:\SierraChart\Data\Excussion.dll returned empty result. * 2025-06-27 18:04:15.957 | Loading DLL: C:\SierraChart\Data\sst_FreeBundle.dll (sst_FreeBundle_64.dll). Handle: 7ffa47990000 2025-06-27 18:04:16.002 | Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ff9e2e10000 2025-06-27 18:08:35.122 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. 2025-06-27 18:08:35.122 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | New receive buffer size: 0 2025-06-27 18:08:35.122 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 67.214.125.8. 2025-06-27 18:08:38.613 | The compiler response is empty. 2025-06-27 18:08:38.630 | Setting study DLL module function objects to indicate DLL is not loaded: C:\SierraChart\Data\Excussion.dll 2025-06-27 18:08:38.630 | Study DLL module not found for: C:\SierraChart\Data\Excussion.dll 2025-06-27 18:08:38.884 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. 2025-06-27 18:08:38.884 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. 2025-06-27 18:08:38.917 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. 2025-06-27 18:08:38.917 | HTTPS connection ID:1 to build.sierrachart.com:443 for request ID:1 (3) | Closed. 2025-06-27 18:09:07.444 | Found DLL: C:\SierraChart\Data\Excussion.dll 2025-06-27 18:09:07.444 | Found DLL: C:\SierraChart\Data\sst_FreeBundle.dll 2025-06-27 18:09:07.444 | Found DLL: C:\SierraChart\Data\UserContributedStudies.dll 2025-06-27 18:09:07.446 | No custom study function names found in C:\SierraChart\Data\Excussion_64.dll 2025-06-27 18:09:07.446 | InternalVersionNumberToFileNameMap is empty for Excussion 2025-06-27 18:09:07.446 | Closest match search for: C:\SierraChart\Data\Excussion.dll returned empty result. * 2025-06-27 18:12:02.916 | The message log has been sent to support. * 2025-06-27 18:12:02.920 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. 2025-06-27 18:12:02.920 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | New receive buffer size: 0 2025-06-27 18:12:02.920 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 64.152.155.19. 2025-06-27 18:12:03.101 | The Message Log was sent. Result: Message Log received. * 2025-06-27 18:12:03.356 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. 2025-06-27 18:12:03.356 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. 2025-06-27 18:12:03.387 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. 2025-06-27 18:12:03.387 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Closed. |
| [2025-06-27 20:42:33] |
| John - SC Support - Posts: 40745 |
|
The Message Log will not have any information related to why you had a problem with the build. You would need to post the information from the Build Output section of the "Build Advanced Custom Studies" window after you select "Build >> Remote Build". You can select that text and copy and paste it to this thread.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: