Support Board
Date/Time: Sun, 06 Jul 2025 11:14:25 +0000
[Programming Help] [Locked] - Denali Exchange clarifications
View Count: 124
| [2025-06-19 08:23:03] |
| Deltareversal - Posts: 63 |
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I am writing to request clarification regarding the error message received about exceeding the monthly limit of 5000 historical Daily data download requests ("Daily Historical Data Downloads"). From your documentation, I understand that this limit refers to the number of requests, not the number of days downloaded. However, in my case, I am currently using 21 charts containing Daily data, and I do not understand how it is possible to reach such a high number of requests. I am wondering if the system counts as separate requests all the symbols included in continuous futures sequences (e.g., ESU5, ESM5, ESH5), but even in that case, I do not delete any local data nor manually force re-downloads. I analyzed the Message Log and found exactly 21 lines containing: "Downloading Historical Daily chart data for ...symbol... Starting date: 1975-06-29. Service: rithmic.trading" along with the following error message: "2025-06-16 10:02:46.005 | HD Request # 1 | Error downloading historical Daily data for ...symbol... Max downloads per month exceeded. Downloads = 5036. Monthly Limit: 5000" Based on this, I would appreciate it if you could help me understand: 1) How the count reached 5036 requests in my specific case. 2) Whether there are any settings I should adjust to avoid this kind of automatic behavior. Thank you in advance for your assistance. |
 Messsage Log.txt - Attached On 2025-06-19 08:21:00 UTC - Size: 517.06 KB - 22 views |
| [2025-06-19 21:40:51] |
| Sierra_Chart Engineering - Posts: 20092 |
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We have already provided an answer and we will not be responding further. We do not know what requests were made on your side, and we do not have access to that data. We simply do not have access to that! This is our final answer. Any further postings on the same subject are going to be deleted. At this point, your postings are considered bullying. This thread is now locked and any repetitive postings are going to get deleted, and if necessary we will ban you from the board. You can find our answer here: Issue with daily chart data download after update | Post: 419559 Once again we do not have any access at all to the data, which will answer the question. We simply have no access to it. And if you do not have all of your installations of Sierra Chart set to save message logs, for the month of June, then the data to answer the question is simply not available. And we do not believe there is anything wrong with the counting of historical daily data queries. We have never known there to be a problem and have no other reports of this, and even checked our own count and the count is within reason: Used up a total of 160 out of 5000. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-19 21:45:32
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| [2025-06-20 03:41:15] |
| Sierra_Chart Engineering - Posts: 20092 |
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But we do recognize you cannot access historical daily data and we will work out a solution tomorrow. Thee only thing we can do is just add additional credit to your account and then you need to activate the option for additional downloads: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AdditionalHistoricalDownloads This will be handled later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-20 16:09:05] |
| Sierra_Chart Engineering - Posts: 20092 |
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The queries has been increased for your account: Used up a total of 5036 out of 55000. The updating of this row will be delayed for up to 5 minutes.
But just for this month only. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-20 16:09:38
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