Support Board

Date/Time: Mon, 07 Jul 2025 12:24:35 +0000

Post From: Issue with daily chart data download after update

[2025-06-19 08:54:00] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 20102
From your documentation, I understand that this limit refers to the number of requests, not the number of days downloaded. This is correct. However, in the case of a continuous futures contract chart, there are multiple requests. One for each contract month. Although once the data is downloaded for past contracts it will not happen again. Unless it were all deleted. 1) How the count reached 5036 requests in my specific case. 2) Whether there are any settings I should adjust to avoid this kind of automatic behavior. You need to check all of the log files for the month of June. Assuming the log files are being saved. We also see you have more than one installation of Sierra Chart. So you need to look at the log files of all of them and count the requests. There are no settings to change. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-19 08:55:44