Support Board
Date/Time: Fri, 13 Jun 2025 13:12:02 +0000
Issue with daily chart data download after update
View Count: 96
| [2025-06-11 11:32:55] |
| Deltareversal - Posts: 58 |
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Dear Support, after updating to the latest version of Sierra Chart, the daily charts no longer download data for any symbol. I tried deleting the files in the “Data” folder to force a new download, but the issue remains. The PC is set up with 4 monitors, each displaying a daily chart. Sierra Home is on Monitor 2 Could you please help me resolve this? If needed, I’m available for remote assistance via TeamViewer (user ID and password are attached). Date Time Of Last Edit: 2025-06-11 14:32:57
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Private File Attachment Deleted. |
| [2025-06-11 14:33:37] |
| John - SC Support - Posts: 40407 |
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Please get us an image of a daily chart where you are having this issue. Even if it is blank, it can be helpful to us. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 15:02:34] |
| Deltareversal - Posts: 58 |
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Made video
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Private File |
| [2025-06-11 15:46:26] |
| John - SC Support - Posts: 40407 |
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There is a limit on the number of historical daily data downloads you can make, and you have hit that limit. You can pay for additional downloads by selecting an option at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AdditionalHistoricalDownloads For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 16:00:40] |
| Deltareversal - Posts: 58 |
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what is the limit
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| [2025-06-11 16:05:26] |
| John - SC Support - Posts: 40407 |
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That is defined at the link we gave.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 16:09:25] |
| Deltareversal - Posts: 58 |
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I didn't do 5000 downloads!!!! Please check and give me an explanation
Date Time Of Last Edit: 2025-06-11 16:10:45
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| [2025-06-11 16:25:17] |
| John - SC Support - Posts: 40407 |
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We do not have specific information on when the downloads were done or what they were. Just the cumulative number. This would occur if you were doing scanning of a large number of symbols or going through an Associated Watch List. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 16:37:30] |
| Deltareversal - Posts: 58 |
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John, I didn’t make 5,000 downloads, and it’s strange that it happened today, right after I installed the new version. Honestly, I get the feeling you’re not really willing to give me a logical explanation.
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| [2025-06-11 23:25:15] |
| Sierra_Chart Engineering - Posts: 19909 |
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We cannot give an explanation. The log files for the historical data downloads would exist only on your system. Do you have them set to be saved to a file?: Message Log: Automatically Saving Message Log to File If so, we can then explain how to access the information, to easily tell what has caused all of these requests. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-12 14:09:37
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