Support Board
Date/Time: Mon, 07 Jul 2025 11:38:35 +0000
Post From: Denali Exchange clarifications
| [2025-06-19 08:23:03] |
| Deltareversal - Posts: 63 |
|
I am writing to request clarification regarding the error message received about exceeding the monthly limit of 5000 historical Daily data download requests ("Daily Historical Data Downloads"). From your documentation, I understand that this limit refers to the number of requests, not the number of days downloaded. However, in my case, I am currently using 21 charts containing Daily data, and I do not understand how it is possible to reach such a high number of requests. I am wondering if the system counts as separate requests all the symbols included in continuous futures sequences (e.g., ESU5, ESM5, ESH5), but even in that case, I do not delete any local data nor manually force re-downloads. I analyzed the Message Log and found exactly 21 lines containing: "Downloading Historical Daily chart data for ...symbol... Starting date: 1975-06-29. Service: rithmic.trading" along with the following error message: "2025-06-16 10:02:46.005 | HD Request # 1 | Error downloading historical Daily data for ...symbol... Max downloads per month exceeded. Downloads = 5036. Monthly Limit: 5000" Based on this, I would appreciate it if you could help me understand: 1) How the count reached 5036 requests in my specific case. 2) Whether there are any settings I should adjust to avoid this kind of automatic behavior. Thank you in advance for your assistance. |
 Messsage Log.txt - Attached On 2025-06-19 08:21:00 UTC - Size: 517.06 KB - 24 views |