Login Page - Create Account

Support Board


Date/Time: Wed, 19 Aug 2026 18:29:00 +0000



Post From: Chart Freezes

[2026-08-19 16:44:26]
Sierra_Chart Engineering - Posts: 24604
The Rithmic server is indicating the symbol is not not known:
2026-08-19 23:03:03.871 | Symbol Error | ESU6.CME is unknown, unavailable, or improperly formatted. unknown request

We do not know the reason why it is doing that. You really should use the Denali Exchange Data Feed for data:
Denali Exchange Data Feed

Also be aware of:
Easy Solution to CME Funded Trading Account Requirement
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2026-08-19 16:45:14