Support Board
Date/Time: Fri, 24 Jul 2026 03:22:26 +0000
Post From: Charts stop updating and require Reconnect
| [2026-06-11 20:29:04] |
| John - SC Support - Posts: 47320 |
|
The image you provided does not give us enough information for us to be able to determine anything. To get us an image when you have multiple charts to show within the main Sierra Chart application, select "Edit >> Screen Images >> Save Main Window to File" and then get us that saved file - the Message Log will come up and tell you where the file was saved and the name of the file. Refer to the following: Sierra Chart Image Upload Service: Available Commands As to the issue you are having, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |