Support Board
Date/Time: Mon, 13 Jul 2026 01:10:32 +0000
Post From: Separate subscription for market depth updates not supported
| [2026-05-22 13:19:14] |
| John - SC Support - Posts: 47144 |
|
If you are connected to Rithmic and your symbol is "GCQ6-COMEX", then the problem is the symbol. You need to update the symbols when you change services. You can select "Edit >> Translate Symbols to Current Service" to do this at any time. But, you would NOT be getting market depth data from Rithmic, if you are setup to get data from our Denali Exchange Data Feed. From everything you state, you are getting the data from us, so if you are seeing Market Depth data, then that is coming from our Denali Exchange Data Feed. If the issue with MBO data? Do you have the columns setup to see if you are getting the MBO data? If you are not getting any market depth data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) If you are getting Market Depth data, but not getting MBO data - as seen by having the columns displayed, not through a study, then be sure to go through the instructions here: Market By Order Data: Step-by-Step Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |