Support Board
Date/Time: Sat, 05 Jul 2025 13:43:41 +0000
Post From: Using Apex Funded account, purchased Denali data yet historical data not loading
| [2025-05-16 16:24:14] |
| John - SC Support - Posts: 40745 |
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You only have the "CBOT with Market Depth for Non-Professional Trading Accounts" exchange active. So if the chart is for a symbol that is traded on a different exchange, then this would be why you are having this problem, as the data in this case is coming from Rithmic, and they have a lack of historical data. If you want to change your exchange selections, then refer to the following: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections Otherwise, if you are using a CBOT symbol and having this issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |