Support Board
Date/Time: Wed, 30 Apr 2025 11:17:48 +0000
Post From: Severe Freezing Issue After Opening Chartbook
| [2025-04-25 15:29:37] |
| Sierra_Chart Engineering - Posts: 19383 |
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We are happy to give you a refund. We understand your system is freezing. The usual reason for this, is a large amount of file I/O occurring, a less capable system relative to the amount of data you have, and the poor architecture of the Windows operating system, or third-party software adding additional processing while files are being read. First, this is what we want you to do: Run Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode Do not open any Chartbooks! Delete the Intraday chart data for the symbols you are using: Chart Data and Chart Data Files: Deleting a Chart Data File We recommend deleting all of your Intraday data files. Set the Intraday Data Storage Time Unit to 5 Seconds: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) (This is very mandatory!!) You can now open your Chartbook and you should have much less of a problem. Going forward, you need to install Sierra Chart on its own dedicated solid-state drive which is not used for any other purpose on your system: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.29 - Solid State Drives / SSD Also, several of the postings are not about solving the problem but asking for your Chartbook for testing. But we do not need it. If you follow the above instructions you will be able to get out of this situation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-25 15:33:01
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