Support Board

Date/Time: Wed, 24 Apr 2024 11:31:04 +0000

Post From: Charts not updating since ~3:50pm on 3/7/'23

[2023-03-07 23:36:44] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
There was a problem earlier today with the CME Group, but it was only for a few minutes and your charts should have automatically started to fill in. Refer to the following regarding this: Notice: CME Order Routing/Market Data B Feed Side Interruptions Try selecting File >> Disconnect followed by File >> Connect to Data Feed. If you are still not getting data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing