Support Board

Date/Time: Tue, 07 May 2024 06:34:11 +0000

Post From: package 12 evaluation activated issue

[2022-07-06 16:34:48] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31419
If you are getting data correctly (i.e. your candles and prices are updating but are 10 minutes behind), then go through the following to figure out what is occurring with the Market Depth data: File Menu: Not Receiving the Full Number of Market Depth Levels If your candles are not updating properly, then do the following so we can get your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing