Support Board

Date/Time: Sun, 05 May 2024 05:24:10 +0000

Post From: no longer able to confirm live trading account

[2022-05-02 12:21:24] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
As long as you are running a version of Sierra Chart that actually connects to the CTS system and you are connecting to a live account you should be fine to verify the trading account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-02 12:21:54