Support Board
Date/Time: Wed, 25 Jun 2025 07:54:56 +0000
Post From: data trade service issue + data not loading
| [2022-01-12 21:46:21] |
| John - SC Support - Posts: 40601 |
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Everything will work as long as you have a live trading account that you can connect to. According to the information you entered in your Exchange Agreements for the CME Group data, you have an account with Stage 5. So as long as you connect to that account at least once a month, you will continue to get the real-time data for the CME Group. Refer to the following for more information on connecting to your live account at least once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees The exchange fees range from $1.25 to $33.00 per month for the non-professional exchanges, depending on what data you need. To get setup with the Denali Exchange Data Feed for the CME Group data, follow through all the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |