Support Board

Date/Time: Sun, 05 May 2024 11:37:12 +0000

Post From: I can't get Sierra Chart to work.

[2022-01-10 15:19:11] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We needed to change your package from 3 to 5. Although in the case of Rithmic to avoid market data issues you really need to be on Service Package 10 to use the Denali Exchange Data Feed. This is the service package you are using now. The Denali data feed works with all Trading services. It has no involvement with your broker. Based upon the broker you are using, you need to stay with Rithmic for now. We need to first make sure you can connect to Rithmic and then we will help you with the market data from the Denali data feed. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing