Support Board

Date/Time: Sun, 05 May 2024 13:48:25 +0000

Post From: I can't get Sierra Chart to work.

[2021-12-29 15:44:50] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
First, we need to verify that your trading account is using Rithmic for the order routing. If that is correct, then you went through the proper documentation for setting up your connection. Second, if the above is correct (you are using Rithmic and have been through the setup instructions) then you need to look at the information in the Global Settings >> Data/Trade Service Settings and ensure that you have the correct Server, Username and Password entered for all of the entries on that page. If all that information is in there and looks correct and you are still having an issue, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing