Support Board
Date/Time: Thu, 26 Jun 2025 23:16:34 +0000
Post From: How do I access Denali Data and using other Trading Service in second SC instance
| [2021-11-08 17:11:46] |
| John - SC Support - Posts: 40626 |
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Right now you are getting the data from Rithmic, which is why you do not see the [M]. The current interface with Rithmic is not providing historical data in a way that we can utilize it, so that is why you are not getting any historical data. If you are setup to get Level 2 data from Rithmic, then you should have that coming through. Refer to the following for troubleshooting the market depth data: File Menu: Not Receiving the Full Number of Market Depth Levels Also make sure that you are setup to get the Market Depth data from Rithmic. ----------------- If you are wanting to get the data from our Denali Exchange Data Feed, then you will need to activate the exchanges for which you want the real-time data. You can do this from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind that if you want to get the data for the CME Group at the non-professional rates, then you will need to connect your system to a live, funded, futures trading account to verify your non-professional status. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges When you connect to your trading account, your Sierra Chart account is set for one month forward to allow the data for the CME Group. You can view the status of this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Once you activate the exchanges for the Denali Exchange Data Feed and you have connected to a live trading account, then you will be getting the data from the Denali Exchange Data Feed and you will see the [M]. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |