Support Board

Date/Time: Fri, 26 Apr 2024 09:23:27 +0000

Post From: Additional computer access to real-time data

[2021-11-02 14:17:25] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31131
You have everything setup properly. The first thing to do is to exit Sierra Chart and start the program again using the Forced Login option. This will ensure that your local Sierra Chart is up to date with our servers. Follow these instructions to login using this option: Sierra Chart - Software Login Instructions: Forced Login If you are still not getting the real-time data on the second system, then get us the Message Log from that system by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing