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Date/Time: Fri, 03 Dec 2021 16:47:40 +0000

Post From: DOM not populating

[2021-10-14 13:58:26]
John - SC Support - Posts: 12482
How many installations of Sierra Chart do you have on your computer? It sounds like you would have 3 different installations for each connection you are making - Rithmic, CQG, and Eval (although we are not sure what Eval connection you are referring to specifically).

With your Denali data feed, you can have 2 installations of Sierra Chart getting data at the same time on the same computer. But if you have 3, then the third one will not get the data.

So we need to know a little bit more about your setup so we can understand how things are connected.

In addition, get us the Message Log from the installation you are having issues with by following these instructions:

Follow the instructions here to clear the Message Log:

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.