Support Board

Date/Time: Sun, 05 May 2024 13:14:27 +0000

Post From: Volume bars print away from axis

[2021-10-12 16:57:11] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
First, please ensure that the data is coming from the Denali Exchange Data Feed. To do this, look for the [M] after the symbol in in the Chart Header line. Let us know if that is present. If you have the [M], then try redownloading the data to see if it fixes the problem. We would recommend deleting all the data for that symbol by making sure that the chart is active and then selecting Edit >> Delete All Data and Download. If you do not have the [M], then get us a copy of your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing