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Date/Time: Thu, 28 Mar 2024 18:17:46 +0000



Post From: Unable to load Gold/COMEX charts, but all CME indices load.

[2021-09-15 15:19:52]
Sierra Chart Engineering - Posts: 104368
We need to know the exact symbol of the chart or trading DOM.

First open a chart for that symbol and then follow the instructions below.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-09-15 15:20:05