Home >> Support Board

Support Board

Date/Time: Tue, 16 Apr 2024 06:23:56 +0000

How to Post a Message for Support

Post From: connecting to datafeed

[2021-08-02 16:10:06] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30870
Are you wanting to access the Delayed Streaming Data or the Real-Time Data? We are asking as you are currently on Package 10 and we see that you had signed up for the Sierra Chart Order Routing Service, but you have not completed the setup for the Denali Exchange Data Feed to get the real-time data. To do this, you need to go through these Setup Instructions for the CME Group: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges If you are wanting Delayed Streaming Data, then follow these instructions: Delayed Exchange Data Feed Note that you do NOT need to be on Package 10 for the delayed data, you can be on Package 3 if you are not going to be using real-time data from the Denali Exchange Data Feed. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing