Login Page - Create Account

Support Board


Date/Time: Fri, 17 Sep 2021 04:49:44 +0000



Post From: I don't want to update!

[2021-07-22 16:22:28]
Sierra Chart Engineering - Posts: 97763
Not sure why Transact is being mentioned here. It does not appear as though you are using that.

Hi Support you have accidentally switched off the data feed again
We are not aware of what would be causing this.

Tell us one symbol that is not updating and then post a copy of the message log:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.