Support Board

Date/Time: Mon, 29 Apr 2024 04:29:39 +0000

Post From: Issue with Receiving Data

[2021-05-03 00:43:20] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14126
The symbols you are quoting are definitely not valid symbols. We need you to open a chart using File >> Find Symbol >> Futures. Locate the symbol you need. Instructions: File Menu: Find Symbol (File) And then we need to see the Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-03 00:43:40