Support Board

Date/Time: Mon, 29 Apr 2024 04:53:20 +0000

Post From: Issue with Receiving Data

[2021-04-25 23:53:19] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14126
In order for us to determine what the problem is we need to see the Message Log. Follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Unrelated: You do have a lot of different exchange fees active on your account. We deactivated all of them except for one of them: The Full CME Group with Market Depth. We need to know what symbols you need real-time data for and whether you require market depth data and we will activate the appropriate exchanges for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-25 23:54:40