Support Board

Date/Time: Sat, 18 May 2024 05:24:47 +0000

Post From: Subscription Details

[2021-04-01 15:34:31] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
Make sure the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If it is not, then set it to Yes and then select File >> Disconnect then File >> Connect to Data Feed. If it is already set to Yes, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing